Category: Technology Strategy

Business-led QA Strategy

A business-led QA strategy is an approach to quality assurance where the needs and goals of the business are placed at the centre of all testing and quality processes. Instead of focusing only on technical requirements, this strategy ensures that testing aligns with what delivers value to customers and meets business objectives. It encourages collaboration…

First Contact Resolution Metrics

First Contact Resolution Metrics measure how often a customernulls issue is resolved during their first interaction with a support team, without any need for follow-up. This metric is used by customer service departments to assess efficiency and effectiveness. High scores indicate that problems are being solved quickly, leading to greater customer satisfaction and reduced workload…

Campaign Attribution Models

Campaign attribution models are frameworks that help businesses understand which marketing activities contribute to a desired outcome, such as a sale or a sign-up. These models assign value to each step a customer takes before completing an action, helping marketers see which channels and campaigns are most effective. By using attribution models, companies can make…

Sales Compensation Tools

Sales compensation tools are software solutions designed to help businesses manage how they pay their sales teams. These tools automate calculations of commissions, bonuses, and other incentives based on sales performance. They also provide reporting and analytics to ensure payments are accurate and transparent for both managers and employees.

Pipeline Forecast Accuracy

Pipeline forecast accuracy measures how closely a business’s sales or project pipeline predictions match the actual outcomes. It helps companies understand if their estimates for future sales, revenue, or project completions are reliable. Improving this accuracy allows organisations to plan resources, set realistic targets, and make better decisions.

Sales Enablement Digitisation

Sales enablement digitisation is the process of using digital tools and technologies to support and improve the way sales teams work. It involves moving away from paper-based and manual processes, making it easier for salespeople to access information, training, and resources online. This transformation aims to help sales teams be more efficient and effective when…

Vendor Self-Service Portals

Vendor self-service portals are secure online platforms that allow suppliers to manage their interactions with a company directly. Through these portals, vendors can submit invoices, update their personal or business information, check payment statuses, and access important documents without needing to contact company staff. This system helps streamline communication and reduces manual administrative tasks for…

Supplier Risk Assessment

Supplier risk assessment is the process of identifying and evaluating potential risks that may arise from working with suppliers. This assessment helps organisations understand how suppliers might impact business operations, finances, reputation or compliance. By carrying out these checks, companies can make informed decisions before entering or continuing supplier relationships.

Digital Skill Assessment

Digital skill assessment is a process used to measure a person’s ability to use digital tools, applications, and technologies. It helps organisations and individuals understand current digital strengths and areas needing improvement. Assessments can include online quizzes, practical tasks, or simulations to test skills like using spreadsheets, searching for information, or understanding online safety.

Digital Mindset Assessment

A Digital Mindset Assessment is a tool or process that measures how ready and willing a person or organisation is to use digital technology effectively. It looks at attitudes towards change, openness to learning new digital skills, and comfort with using digital tools. The results help identify strengths and areas where more support or training…