Category: Automation Technologies

Support Flow Designer

Support Flow Designer is a tool used to create, organise, and automate customer support processes. It allows teams to visually map out how support requests are handled, from the moment a customer contacts support to the resolution of their issue. This helps ensure that support teams can deliver consistent and efficient service by guiding agents…

Virtual Office Manager

A Virtual Office Manager is a professional who handles administrative tasks and office management remotely using digital tools. They support businesses by organising schedules, managing communications, handling documents, and coordinating with team members, all online. This role helps companies operate smoothly without needing a physical office or in-person staff for daily management tasks.

AI Call Summariser

An AI Call Summariser is a software tool that uses artificial intelligence to listen to or transcribe phone or video calls and then create a concise summary of the conversation. It can automatically identify key points, action items, and important details, saving users from having to manually write notes. These tools are commonly used to…

Tagging Automation Tool

A tagging automation tool is software that automatically assigns labels or keywords to digital content, such as documents, images, or videos. This helps organise and categorise information, making it easier to search and manage large amounts of data. These tools use rules, machine learning, or artificial intelligence to analyse content and apply relevant tags without…