Data integration is the process of combining data from different sources to provide a unified view. This helps organisations make better decisions because all the information they need is in one place, even if it originally came from different databases or systems. The process often involves cleaning, mapping, and transforming the data so that it…
Presentation software is a computer program used to create visual aids for talks or lectures. It allows users to combine text, images, charts and multimedia into slides that can be shown in sequence. These tools help people communicate ideas clearly to an audience, whether in person or online.
A Customer Data Platform (CDP) is a type of software that collects and organises customer information from different sources such as websites, apps and emails. It brings all this data together into a single database, making it easier for businesses to understand their customers. With a CDP, companies can analyse customer behaviour and preferences to…
A Learning Management System (LMS) is a software platform used to deliver, track, and manage educational courses or training programmes. It allows teachers or trainers to create and share lessons, assign tasks, conduct assessments, and monitor student progress all in one place. LMSs are commonly used by schools, universities, and businesses to organise learning activities…
A ticketing system is a software tool that helps organisations track and manage requests, issues, or tasks. Each request or problem is recorded as a ticket, which can be assigned, prioritised, and tracked through to resolution. Ticketing systems are commonly used by customer support, IT departments, and service teams to organise work and ensure nothing…
Order management is the process of tracking and handling customer orders from the moment they are placed to when they are delivered. It involves receiving the order, checking stock, processing payment, organising shipping, and updating customers on their order status. Good order management helps businesses ensure customers receive the right products quickly and accurately.
Document management is the process of organising, storing, and controlling access to digital or paper documents within an organisation. It involves keeping track of versions, controlling who can view or edit documents, and ensuring documents can be easily found when needed. Effective document management helps reduce lost files, improves collaboration, and increases efficiency.
File storage and sharing refers to the methods and tools used to save digital files, such as documents, photos, and videos, and make them accessible to others. It can involve storing files locally on a computer or device, or using online services known as cloud storage. Sharing allows users to give others access to specific…
A Content Management System, or CMS, is software that helps people create, manage, and organise digital content, usually for websites, without needing to write code. It provides tools for editing text, uploading images, and arranging web pages through a user-friendly interface. Many CMS platforms also support collaboration, allowing multiple users to work together on website…
Project management software is a digital tool that helps teams plan, organise, and track the progress of their projects. It allows users to assign tasks, set deadlines, and monitor the completion of different stages. By centralising information, it makes it easier to collaborate and keep everyone updated on what needs to be done.