Lead generation is the process of attracting and identifying people or organisations who might be interested in a product or service. Businesses use various methods, such as online forms, social media, or events, to collect contact details from potential customers. The aim is to build a list of interested individuals who can then be contacted…
Sales pipeline management is the process of organising and tracking potential sales as they move through different stages, from first contact to closing a deal. It helps businesses see where each opportunity stands, what actions are needed next, and how likely deals are to be finalised. Effective pipeline management improves forecasting, highlights bottlenecks, and allows…
Tax management refers to the organised process of handling all activities related to taxes, such as planning, filing, paying, and keeping records. It helps individuals and businesses comply with tax laws while aiming to reduce the total amount of tax owed through legal methods. Good tax management ensures you avoid penalties, make use of available…
Financial reporting is the process of preparing and presenting financial information about an organisation to show its performance and position over a period of time. This typically includes documents like balance sheets, income statements and cash flow statements. Financial reporting helps stakeholders such as investors, managers, and regulators understand how a business is performing and…
Budgeting software is a digital tool that helps individuals or organisations plan, track, and manage their finances. It allows users to set financial goals, record income and expenses, and monitor progress against their budgets. These programmes often provide reports and visualisations to make understanding financial health easier and support better financial decisions.
Expense management is the process of tracking, controlling, and analysing how money is spent within an organisation or by an individual. It involves recording purchases, reimbursing employees for business costs, and ensuring all spending follows company policies. Effective expense management helps prevent overspending and supports better budgeting and financial planning.
Payment processing refers to the steps taken to complete a financial transaction when a customer pays for goods or services using a card or digital method. It involves securely transferring payment information from the customer to the merchant, and then to the bank or payment provider. The process ensures that money moves from the customer’s…
Billing and invoicing are processes used by businesses to request and track payments for goods or services provided. Billing is the act of preparing and sending a statement of what a customer owes, often summarising charges and payment terms. Invoicing specifically refers to creating a document, called an invoice, that details the products or services…
An electronic signature is a digital way of signing documents and agreements using a computer, tablet, or smartphone. It replaces the need for a handwritten signature on paper and can include typed names, scanned images of a signature, or clicks that confirm agreement. Electronic signatures are legally recognised in many countries and help make signing…
Contract management is the process of creating, executing, and overseeing agreements between two or more parties. It involves making sure that all parties follow the terms, track important dates like renewals, and manage any changes or issues that arise. Good contract management helps organisations avoid risks, save money, and maintain strong business relationships.