Value Proposition Design is a method for creating products or services that meet the real needs and desires of customers. It involves understanding what customers want, the problems they face, and how your offering can solve those problems better than alternatives. By focusing on the fit between what you offer and what customers value, businesses…
Kaizen Events are short-term, focused improvement projects designed to make quick and meaningful changes to a specific process or area. Typically lasting from a few days to a week, these events bring together a cross-functional team to identify problems, brainstorm solutions, and implement improvements. The aim is to boost efficiency, quality, or performance in a…
Six Sigma Implementation is the process of applying Six Sigma principles and tools to improve how an organisation operates. It focuses on reducing errors, increasing efficiency, and delivering better quality products or services. This approach uses data and structured problem-solving methods to identify where processes can be improved and then makes changes to achieve measurable…
Lean transformation is a process in which an organisation changes the way it works to become more efficient, reduce waste, and deliver better value to its customers. It involves reviewing current practices, identifying areas where time or resources are wasted, and making continuous improvements. The goal is to create a culture where everyone looks for…
Business Process Improvement is the practice of analysing how work is done within a company and finding ways to make those processes more efficient, effective, or reliable. The goal is to reduce waste, save time, cut costs, or improve quality by changing or redesigning the steps involved in completing tasks. This can involve using new…
5 Whys Analysis is a problem-solving method used to explore the root cause of an issue by asking the question ‘Why?’ five times in succession. Each answer forms the basis of the next question, helping to move beyond surface-level symptoms and identify underlying causes. It is a straightforward technique that encourages critical thinking and effective…
A Fishbone Diagram, also known as an Ishikawa or cause-and-effect diagram, is a visual tool used to systematically identify the possible causes of a specific problem. It helps teams break down complex issues by categorising potential factors that contribute to the problem. The diagram looks like a fish skeleton, with the main problem at the…
Workflow analysis is the process of examining how work is done within an organisation or team. It involves looking at each step in a process, identifying who does what, when, and how tasks are handed off. The goal is to find ways to improve efficiency, reduce errors, and make work easier for everyone involved.
Process optimisation strategy is a planned approach to making a workflow or set of tasks run more efficiently and effectively. It involves analysing current processes, identifying areas where time, resources, or costs can be reduced, and making changes to improve overall performance. The goal is to achieve better results with less waste and effort, often…
Change Impact Assessment is a process used to identify and evaluate the consequences of making a change within a system, project, or organisation. It helps people understand what might be affected, such as processes, teams, technology, or customer outcomes. By assessing the potential impacts in advance, organisations can plan for risks and ensure smoother transitions…