A Balanced Scorecard is a management tool that helps organisations track and measure their performance from several different perspectives, not just financial results. It typically includes four key areas: financial, customer, internal processes, and learning and growth. By using this approach, businesses can get a more complete picture of how well they are meeting their…

Key Performance Indicators, or KPIs, are specific and measurable values that help organisations track how well they are achieving their goals. These indicators focus on the most important aspects of performance, such as sales numbers, customer satisfaction, or project completion rates. By monitoring KPIs, teams and managers can quickly see what is working well and…

Contract Lifecycle Management (CLM) is the process of managing contracts from their initial creation through negotiation, execution, renewal, and eventual expiry or termination. It involves organising all the stages a contract goes through to ensure compliance, reduce risks, and improve efficiency. CLM often uses software tools to automate routine tasks, store documents, and track important…

Supplier Relationship Management (SRM) is the process businesses use to manage their interactions with suppliers. It involves selecting suppliers, negotiating contracts, and ensuring that both parties meet agreed expectations. SRM aims to build positive relationships so that both the business and the supplier benefit over time. By effectively managing supplier relationships, organisations can reduce costs,…

A vendor management strategy is a planned approach to selecting, working with, and overseeing suppliers who provide goods or services to a business. It helps organisations build strong relationships with vendors, ensuring quality, reliability, and value for money. Good vendor management also reduces risks and helps companies resolve issues quickly if a supplier has problems.

Operating model design is the process of planning how a business or organisation will work to achieve its goals. It involves deciding how people, processes, technology, and information fit together to deliver products or services. A good operating model helps everyone understand their roles and how work gets done, making the organisation more efficient and…

The Business Model Canvas is a visual tool used to describe, design and analyse how a business creates, delivers and captures value. It breaks down a business into key components such as customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships and cost structure. This canvas helps entrepreneurs and…