What is Digitalisation? Society and Enterprise Digitalisation Examples

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An Introduction to Digitalisation

A term that often gets confused with digitisation, digitalisation, is an intriguing concept laden with ambiguity and uncertainty. 

On one hand, digitisation reflects the mechanism of converting conventional analogue data into a digitised form. On the other hand, the scope of the term digitalisation extends far beyond. It encapsulates the restructuring and redefinition of various society and business sectors centred around digital communication and media infrastructures.

Digitalisation has been defined by J. Scott Brennen and Daniel Kreiss, well-known scholars hailing from the University of North Carolina (UNC) School of Media and Journalism, as the era’s shift from analogue to digital technologies. 

This transition has profoundly impacted various aspects of work and leisure. Digitalisation involves using digital technologies to transform business models, paving the way for new revenue and value-creating opportunities.

This article aims to offer insights into digitalisation, its sweeping effect on multiple sectors, and its role in shaping the future of our economy and society.

Unlocking the Meaning of Digitalisation

Digitalisation – a technology-driven transition, has paved the way for the birth of digital innovations. Established companies and burgeoning start-ups alike have adopted these developments at an accelerating pace. 

This swift adoption has triggered digitalisation across diverse sectors at variable speeds. For example, while public administration largely depends on traditional paper documents, some industries like music and media swiftly embraced digitalisation. 

In today’s modern and progressively digital-centric world, digitalisation and digital transformation have become ubiquitous, influencing virtually every industry that forms the backbone of the global economy. 

This profound and multifaceted impact brings new opportunities, challenges, and paradigms for businesses in diverse sectors.

From healthcare and education to finance and manufacturing, the reach of digital transformation is pervasive, ushering in innovative approaches, methodologies, and technologies that aim to optimise processes, enhance productivity, and elevate the overall user experience. 

Digitalisation Supply Chain

It is a comprehensive reshaping of industry landscapes, marking a significant departure from traditional operational norms and propelling organisations towards a future marked by enhanced agility, responsiveness, and technological integration.


The essence of this transformation lies in its ability to intertwine technology with every strand of an organisation’s operational fabric, catalysing a more seamless, efficient, and forward-looking approach to conducting business in today’s dynamic digital era.

Digitalisation: A Rapid Culture Shift

Over the past fifty years, digitalisation has become a paramount catalyst for transformation across our economic structures and societal systems. This transformative journey is propelled by myriad advancements, including the universalisation of Internet access, the evolution and widespread availability of high-speed Internet connections, and the maturation and refinement of myriad technologies. 

The accelerated growth of digitalisation is notably evident within innovative domains such as the Internet of Things (IoT) and Artificial Intelligence (AI), creating new paradigms and possibilities within these sectors.

Such pervasive digitalisation transcends the mere adoption of technology—it represents a comprehensive reshaping of industries and operational frameworks. For example, integrating AI and machine learning in healthcare drives predictive analysis and precision medicine, allowing for more personalised and effective treatments. 

Meanwhile, the manufacturing sector is experiencing a revolution through Industry 4.0, where IoT and robotics optimise production lines and supply chains, significantly improving efficiency and reducing costs.

Digitalisation Manufacturing

In education, digitalisation has enabled the emergence of e-learning platforms and virtual classrooms, ensuring continuity of learning in challenging circumstances and expanding access to quality education across geographical boundaries.

In public administration, blockchain technology enhances transparency and reduces fraud in governmental transactions and processes, fostering public trust and institutional integrity.

The transformative nature of digitalisation also means that professions are evolving, necessitating a shift in skills and knowledge. For instance, the rise of data science and analytics is creating a demand for professionals who can interpret complex datasets to inform business decisions, while advancements in cybersecurity necessitate a new cadre of experts to protect sensitive information in an increasingly interconnected world.

Digitalisation is also reshaping traditional business models, giving rise to the gig economy and platform-based services, altering the employer-employee relationship, and enabling more flexible, on-demand working arrangements. For instance, companies like Uber and Airbnb exemplify how digital platforms can disrupt established industries, providing more choice and convenience to consumers while challenging regulatory frameworks.

Digitalisation Autonomous Cars and Uber

In essence, the multifaceted potential embedded within the technological breakthroughs of digitalisation is profoundly altering our economic landscapes and societal norms, introducing new challenges and opportunities across various domains and facets of our lives. The ripple effects of these changes continue to unfold, presenting both unprecedented possibilities and profound reflections on adaptability, progress, and the human experience.

Analysing Industry-Based Impacts of Digitalisation

Industries such as automotive and financial services have experienced transformative change due to digitalisation. Emerging mobility concepts like autonomous driving and sharing models owe their existence to digitalisation.

Similarly, ground-breaking technologies like blockchain have facilitated novel forms of corporate financing and participation in the financial landscape. Moreover, digitalisation has started reshaping traditional professions. 

Doctors increasingly depend on digital technologies for effective diagnosis in the healthcare sector. The Legal Tech sector, likewise, offers digital services that enhance or even replace traditional legal services offered by attorneys.

Digitalisation and Business Growth: A Beneficial Alliance

Digitalisation has come to play a pivotal role in the growth trajectory and success of businesses worldwide. 

Using digital technologies to reshape business models and create new opportunities for value creation has significantly enhanced operational efficiency, reduced human errors and decreased operational costs.  

Digitalisation has paved the way for the extensive use of cloud storage, revolutionising data storage and management. 

Cloud computing has provided companies a definitive competitive edge by enhancing team collaboration and performance, preventing data loss, and automating data backups.

Influence of Digitalisation on Customer Behaviour

The shift observed in customer behaviour may be the most prominent change enthused by digitalisation. 

Customers increasingly rely on the Internet and various mobile applications to access information and purchase goods and services. This significant behavioural trend necessitates that companies pay heed to their customer experience and adapt their marketing and sales strategies accordingly.

Digitalisation Now and In the Future

While digitalisation may be ambiguous in terms of its definition, its transformative power is indisputable. It morphed business models, redefined industry norms and reshaped our way of conducting day-to-day tasks.

Embracing and harnessing digitalisation will be crucial for businesses and individuals as we move deeper into the digital age.


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Let us be your trusted partner in navigating the complexities of the digital landscape and unlocking the full potential of technology for your organisation.