Category: Enterprise Architecture

CMDB for Business Services

A Configuration Management Database (CMDB) for business services is a central system that keeps track of all the components and relationships needed to deliver business services, such as applications, servers, and network devices. It helps organisations understand how their technology supports business activities by mapping which IT assets are used for each service. This visibility…

Digital Service Blueprinting

Digital service blueprinting is a method used to visually map out the steps, processes, and people involved in delivering a digital service. It helps teams understand how customers interact with a service and what happens behind the scenes to support those interactions. This approach identifies gaps, pain points, and areas for improvement, making it easier…

Operational Readiness Reviews

Operational Readiness Reviews are formal checks held before launching a new system, product, or process to ensure everything is ready for operation. These reviews look at whether the people, technology, processes, and support structures are in place to handle day-to-day functioning without problems. The aim is to spot and fix issues early, reducing the risk…

Capability-Based Planning

Capability-Based Planning is a method organisations use to decide what resources, skills, and processes they need to achieve their goals. It focuses on identifying what an organisation must be able to do, rather than just what projects or systems it should have. This approach helps leaders plan for change by focusing on the desired outcomes…

Enterprise Business Architecture

Enterprise Business Architecture is a structured approach to understanding how an entire organisation operates. It maps out the core processes, organisational structure, information, and technology that a business uses to deliver its products or services. This helps leaders see how different parts of the business connect and identify opportunities for improvement or change. By providing…

Master Data Governance

Master Data Governance is the process of managing and controlling the core business data that is shared across an organisation, such as customer, product, or supplier information. It involves setting rules, responsibilities, and standards to ensure this data is accurate, consistent, and secure. Effective master data governance helps prevent errors, duplicates, and confusion, making business…

Target Operating Model Design

Target Operating Model Design is the process of planning how a business or organisation should operate in the future to achieve its goals. It involves defining the ideal structure, processes, technology, and ways of working that will support the strategy. The outcome is a clear blueprint showing how people, systems, and processes will work together…

Requirements Engineering

Requirements engineering is the process of identifying, documenting, and managing what a system or product must do to meet the needs of its users and stakeholders. It involves gathering information from everyone involved, understanding their needs, and turning those into clear, agreed-upon statements about what the system should achieve. This helps ensure that the final…

Digital Asset Management

Digital Asset Management, or DAM, refers to the process of organising, storing, and retrieving digital files such as images, videos, documents, and other media. It involves using specialised software to keep all digital assets in one central location, making it easier for teams to find and use what they need. By managing digital assets effectively,…