A Digital Experience Platform, or DXP, is software that helps organisations create, manage, and improve the digital experiences they offer to customers, employees, or partners. It brings together different tools and features, such as content management, personalisation, analytics, and integration with other systems, into a single platform. This makes it easier to deliver consistent and…
Category: Digital Transformation
Customer Journey Analytics
Customer Journey Analytics is the process of collecting and analysing data from every interaction a customer has with a business, across different channels and touchpoints. It helps companies understand how customers move through stages such as awareness, consideration, purchase, and after-sales support. By studying this journey, businesses can identify patterns, remove obstacles, and improve the…
Digital Transformation Roadmaps
A digital transformation roadmap is a strategic plan that outlines the steps an organisation needs to take to use digital technology for improving its operations, services, or products. It helps guide changes in processes, culture, and technology to achieve specific business goals. The roadmap typically includes timelines, key milestones, resources, and measurable outcomes to track…
AI-Driven Supply Chain
AI-driven supply chain refers to using artificial intelligence technologies to manage and optimise the flow of goods, information and resources from suppliers to customers. AI can analyse large amounts of data to predict demand, identify risks, and recommend actions, helping companies make faster and more accurate decisions. This approach can improve efficiency, reduce costs, and…
Process Mining Automation
Process mining automation is a method that uses software to analyse event data from company systems and automatically map out how business processes actually occur. It helps organisations see the real flow of activities, spot inefficiencies, and identify where steps can be improved or automated. By using this technology, companies can save time and resources…
Digital Capability Frameworks
Digital capability frameworks are structured tools that help organisations and individuals assess, develop and improve their digital skills. They outline the knowledge, behaviours and abilities needed to use digital technologies effectively in various contexts. These frameworks provide clear guidance for learning, training and personal development in the digital sphere.
Enterprise Architecture Modernization
Enterprise Architecture Modernisation is the process of updating and improving the structure and technology systems that support how a business operates. It involves reviewing existing systems, removing outdated technology, and introducing new solutions that better support current and future business needs. This process helps organisations become more efficient, flexible, and able to adapt to changes…
Digital Transformation Governance
Digital transformation governance refers to the systems, rules and decision-making structures that guide how an organisation manages digital change. It ensures that technology projects align with business goals, that resources are used wisely and that risks are controlled. By setting clear responsibilities and oversight, governance helps organisations adapt to new technologies without losing direction or…
Cloud-Native DevOps
Cloud-Native DevOps is an approach to software development and IT operations that uses cloud services, automation, and modern tools to build, deploy, and manage applications. It focuses on using flexible, scalable resources provided by cloud platforms rather than relying on traditional, fixed servers. This method enables teams to deliver updates quickly, improve reliability, and respond…
Business Process Digitization
Business process digitisation is the act of converting manual or paper-based business activities into digital formats. This means using computers, software or online tools to manage, track and complete tasks that were once done by hand. The goal is to make processes faster, more accurate and easier to monitor. Digitisation can help businesses reduce errors,…