Customer service automation uses technology to handle customer queries and support tasks without needing constant human involvement. It often relies on tools like chatbots, automated email responses, and self-service help centres. This helps businesses respond faster to customer needs while reducing workload for staff and cutting operational costs.
Category: Digital Transformation
Order-to-Cash Cycle
The Order-to-Cash Cycle is the complete set of business processes that begins when a customer places an order and ends when the company receives payment for that order. It includes steps such as order management, credit approval, inventory management, shipping, invoicing, and collecting payment. Managing this cycle efficiently helps companies maintain healthy cash flow and…
Source-to-Pay Digitisation
Source-to-Pay digitisation is the process of using digital tools and systems to manage the entire journey from finding suppliers to paying them. It covers every step, including supplier selection, contract management, purchasing, and invoice processing. By digitising these steps, organisations can improve accuracy, speed, and transparency in their purchasing activities.
Quote-to-Cash Process
The quote-to-cash process covers all the steps a business takes from providing a price quote to a customer through to receiving payment. It includes creating and sending quotes, managing orders, delivering products or services, invoicing, and collecting payment. This process is important for making sales efficient and ensuring the business gets paid accurately and on…
Procure-to-Pay Automation
Procure-to-Pay Automation refers to the use of technology to streamline and automate the entire process of purchasing goods or services and paying suppliers. This includes everything from requesting a purchase, getting approvals, placing orders, receiving goods, and processing invoices, to making payments. Automating these steps helps organisations save time, reduce errors, and improve transparency in…
Digital Contracts
Digital contracts are agreements created and signed electronically instead of on paper. They use software to outline terms, collect digital signatures, and store records securely. Digital contracts make it easier and faster for people or companies to make legal agreements without needing to meet in person. They can also include automatic actions, such as payments…
E-Invoicing Process
The e-invoicing process is the digital creation, sending, and receipt of invoices between businesses or organisations. Instead of using paper or PDF files, invoices are generated in a standard electronic format, making them easier to process and track. This method often integrates directly with accounting or enterprise systems, reducing errors and speeding up payment cycles.
Digital Tax Compliance
Digital tax compliance refers to the use of technology and digital tools to ensure that a business or individual meets all tax-related legal requirements. This involves accurately reporting income, expenses, and other financial details to tax authorities using electronic systems. It also includes keeping digital records, submitting tax returns online, and following the specific formats…
Green IT Practices
Green IT practices are methods and strategies in information technology aimed at reducing environmental impact. This includes using energy-efficient hardware, improving software efficiency, recycling electronic waste, and adopting policies that lower carbon emissions. The goal is to make IT operations more sustainable and less harmful to the planet.
Sustainability in Digital Planning
Sustainability in digital planning means designing and implementing digital systems or projects in ways that consider long-term environmental, social, and economic impacts. It involves making choices that reduce energy consumption, minimise waste, and ensure digital solutions remain useful and accessible over time. The goal is to create digital plans that support both present and future…