Category: Digital Transformation

Transformation Heatmaps

Transformation heatmaps are visual tools that display how data points change or move after a transformation, such as scaling, rotating, or shifting. They use colours to show areas of higher or lower concentration, making it easy to spot patterns or differences before and after changes. These heatmaps help users quickly understand the effects of transformations…

Corporate Strategy Visualisation

Corporate strategy visualisation is the process of creating visual representations of a company’s strategic plans, goals and actions. It helps leaders and teams see the big picture, understand priorities and track progress. Common visual tools include roadmaps, strategy maps, dashboards and diagrams, making complex plans easier to grasp and communicate.

Employee Self-Service Apps

Employee self-service apps are digital tools that allow staff to manage work-related tasks on their own, such as requesting leave, updating personal information, or viewing payslips. These apps are often accessed via smartphones or computers, making it easy for employees to handle administrative activities without needing to contact HR directly. By streamlining routine tasks, employee…

Digital Shift Planning

Digital shift planning is the use of software or online tools to organise and manage employee work schedules. It allows businesses to assign shifts, track availability, and handle changes quickly, all within a digital platform. By replacing paper schedules and manual spreadsheets, digital shift planning helps reduce errors, saves time, and improves communication among staff.

Workforce Scheduling Tools

Workforce scheduling tools are software applications that help organisations plan and manage employee work shifts, assignments, and availability. These tools automate the process of creating schedules, taking into account factors like staff preferences, legal requirements, and business needs. By using workforce scheduling tools, companies can reduce manual errors, improve staff satisfaction, and ensure they have…

SLA Automation

SLA automation refers to the use of technology to monitor, manage and enforce Service Level Agreements (SLAs) between service providers and customers. It automates tasks such as tracking deadlines, sending notifications, and escalating issues when service commitments are at risk of being missed. By reducing manual oversight, SLA automation helps ensure that service standards are…

CMDB for Business Services

A Configuration Management Database (CMDB) for business services is a central system that keeps track of all the components and relationships needed to deliver business services, such as applications, servers, and network devices. It helps organisations understand how their technology supports business activities by mapping which IT assets are used for each service. This visibility…

IT Service Management Digitisation

IT Service Management Digitisation is the process of using digital tools and technologies to manage and deliver IT services more efficiently. It involves replacing manual processes, such as paper-based requests or phone calls, with automated workflows and online systems. This helps organisations track, resolve, and improve IT support and services for employees or customers.

Knowledge-Centered Support

Knowledge-Centered Support (KCS) is a method for managing and sharing organisational knowledge, especially in customer support and IT teams. It encourages capturing solutions and experiences as staff resolve issues, so that information is easily available for future problems. The approach helps teams work more efficiently by reducing repeated effort and making it easier for others…

AI in Customer Experience

AI in Customer Experience refers to the use of artificial intelligence technologies to improve how businesses interact with their customers. This can include chatbots for quick responses, personalised recommendations, and automated help desks. The goal is to make customer service faster, more efficient, and more helpful, often by predicting what customers need or want. Companies…