Digital escalation management is a process used by organisations to handle customer issues or incidents that cannot be resolved at the first point of contact. It involves identifying when a problem needs to be passed on to a higher level of support or a specialised team. The aim is to ensure prompt and effective solutions,…
Category: Digital Transformation
Tech Debt Impact on Business KPIs
Tech debt refers to the shortcuts or quick fixes made in software development that can cause problems later. When not managed, tech debt can slow down new features, cause more bugs, and increase costs. This directly affects business KPIs like customer satisfaction, time to market, and operational efficiency.
Business Usage of Cloud Resources
Business usage of cloud resources refers to the way companies use internet-based platforms and services to run their operations. Instead of buying and maintaining their own servers or software, businesses can rent storage, processing power, and applications from cloud providers. This approach lets companies quickly scale up or down, reduce costs, and access the latest…
Unit Cost per Transaction Analysis
Unit cost per transaction analysis is the process of calculating how much it costs on average to process a single transaction, such as a sale or service request. This analysis helps organisations understand their operational efficiency and identify areas where costs can be reduced. By knowing the cost per transaction, businesses can make informed decisions…
Cloud Cost Tracking for Business Units
Cloud cost tracking for business units is the process of monitoring and allocating the expenses of cloud computing resources to different departments or teams within a company. This helps organisations see exactly how much each business unit is spending on cloud services, such as storage, computing power, and software. With this information, businesses can manage…
Legacy System Retirement Plan
A Legacy System Retirement Plan is a structured approach for phasing out old software or hardware that an organisation no longer wishes to support or maintain. It involves analysing the existing system, planning the transition to new solutions, and ensuring that data and functionality are preserved. The plan also outlines how to manage risks, communicate…
Application Rationalisation
Application rationalisation is the process of reviewing and evaluating an organisation’s software applications to determine which should be kept, updated, replaced, or retired. This helps reduce unnecessary costs, complexity, and duplication by ensuring only the most valuable and effective applications are used. The goal is to streamline the technology environment, making it easier to manage…
Business App Portfolio Review
A Business App Portfolio Review is a structured evaluation of all the software applications used by a business. It helps identify which apps are effective, which are redundant, and where there may be gaps or risks. This process often leads to recommendations for improvement, cost savings, or better alignment with business goals.
SaaS Adoption Tracking
SaaS adoption tracking is the process of monitoring how and when employees or departments start using software-as-a-service tools within an organisation. It involves collecting data on usage patterns, frequency, and engagement with specific SaaS applications. This helps businesses understand which tools are being used effectively and where additional support or training may be needed.
Workflow Bottleneck Analysis
Workflow bottleneck analysis is the process of identifying specific points in a workflow where tasks slow down or get delayed, causing the whole process to take longer. By finding these bottlenecks, teams can focus their efforts on improving or removing the slowest steps to make the workflow more efficient. This helps organisations save time, reduce…