Category: Digital Transformation

Gamification of Change

Gamification of change means using elements from games, such as points, badges, leaderboards, and challenges, to encourage people to adopt new behaviours or processes. It makes the process of change more engaging and rewarding, helping people stay motivated and interested. This approach is often used in workplaces, schools, and communities to support difficult or unfamiliar…

Culture Change in Transformation

Culture change in transformation refers to the process of shifting the shared values, beliefs and behaviours within an organisation to support new ways of working. This is often necessary when a company is undergoing significant changes, such as adopting new technologies, restructuring or changing its business strategy. Successful culture change helps employees adapt, collaborate and…

Cross-Functional Ideation

Cross-Functional Ideation is the process of generating ideas by bringing together people from different departments or areas of expertise within an organisation. This approach encourages a mix of perspectives, skills, and experiences, which can lead to more creative and effective solutions. By working across traditional boundaries, teams are better able to address complex problems and…

Innovation KPIs

Innovation KPIs, or Key Performance Indicators, are measurable values used to track how successfully an organisation is generating and implementing new ideas. They help companies understand whether their innovation efforts are leading to real improvements, such as new products, better services, or increased efficiency. By monitoring these indicators, organisations can make informed decisions about where…

Business-Led Innovation Hubs

Business-led innovation hubs are organised spaces or networks where companies lead collaborative efforts to develop new products, services, or technologies. These hubs are often set up and managed by businesses, sometimes in partnership with universities or governments, to encourage practical, market-driven innovations. They provide resources such as funding, mentorship, and access to specialised equipment, helping…

Low-Code Platforms for Business Users

Low-code platforms for business users are software tools that allow people with little or no coding experience to build applications using visual interfaces and simple logic. These platforms use drag-and-drop features and pre-built templates to help users create apps quickly and efficiently. They reduce the need for traditional programming, making it easier for business teams…

RPA Exception Management

RPA Exception Management refers to the process of handling errors and unexpected situations that occur during robotic process automation tasks. It ensures that when a software robot encounters a problem, such as missing data or system downtime, there are clear steps to manage and resolve the issue. Good exception management helps keep automated processes running…

Digital Issue Tracking in Ops

Digital issue tracking in ops refers to using software tools to record, manage, and resolve problems or tasks within operations teams. These tools allow teams to log issues, assign them to the right people, and monitor progress until completion. This approach makes it easier to keep track of what needs fixing and ensures nothing is…

Business SLA Breach Analytics

Business SLA Breach Analytics refers to the process of examining and interpreting data related to missed Service Level Agreements (SLAs) in a business context. It involves tracking when a company fails to meet agreed standards or deadlines for services delivered to customers or partners. By analysing these breaches, organisations can identify patterns, root causes, and…

Feedback Loops for Process Owners

Feedback loops for process owners are systems set up to collect, review, and act on information about how a process is performing. These loops help process owners understand what is working well and what needs improvement. By using feedback, process owners can make informed decisions to adjust processes, ensuring better efficiency and outcomes.