A digital service desk is an online platform or tool that helps organisations manage and respond to requests for IT support, service issues, or questions from their employees or customers. It acts as a central point where users can report problems, ask for help, or request new services, and the support team can track, prioritise,…
Smart workflow templates are pre-designed sets of steps or processes that help automate repetitive tasks in business or personal projects. They often include built-in logic, such as conditional actions or automatic notifications, to make tasks flow smoothly from one stage to the next. By using these templates, users can save time, reduce errors, and ensure…
Digital twin simulation is the use of computer models to create a virtual copy of a physical object, system, or process. This digital replica receives data from the real-world counterpart, allowing it to mimic actual behaviour and conditions. By running simulations, users can test scenarios, predict outcomes, and optimise performance without affecting the real thing.
Automated feedback collection is the process of using technology to gather opinions, ratings or suggestions from users or customers without manual effort. This can involve online forms, chatbots, emails, or embedded surveys that automatically prompt users for their thoughts. The collected feedback is then organised and analysed to help improve products, services, or experiences.
An AI-powered knowledge base is a digital information system that uses artificial intelligence to organise, retrieve, and present information automatically. Unlike traditional knowledge bases, it can understand questions in natural language and provide relevant answers more quickly and accurately. These systems often learn from user interactions, improving their responses over time and making it easier…
Automated time tracking uses software to record how much time someone spends on different tasks or projects, without needing them to manually enter start or stop times. The system monitors activities like app usage, websites visited, or files opened, and logs this information in the background. This helps individuals and teams understand where their time…
AI-driven demand planning uses artificial intelligence to predict how much of a product or service will be needed in the future. It analyses data such as sales trends, seasonality, and external factors to help businesses prepare and make better decisions. This method helps companies reduce waste, avoid shortages, and respond more quickly to changes in…
Digital onboarding automation is the use of technology to handle the process of welcoming and registering new customers, employees, or users online. It replaces manual paperwork and repetitive tasks with digital forms, automated checks, and instant notifications. This approach makes onboarding faster, more accurate, and easier for both organisations and the people being onboarded.
Process mining solutions are software tools that analyse data from business systems to reveal how processes actually work in practice. They compare the real flow of activities to how processes are supposed to happen, helping organisations spot bottlenecks, inefficiencies, or deviations. By providing a visual map of workflows, these solutions support continuous improvement and better…
Automated SLA tracking is the use of software tools to monitor and measure how well service providers meet the conditions set out in Service Level Agreements (SLAs). SLAs are contracts that define the standards and response times a service provider promises to deliver. Automation helps organisations quickly spot and address any performance issues without manual…