IT Service Management, or ITSM, refers to how organisations design, deliver, manage and improve the way they provide IT services to their users. It includes the processes and policies that help IT teams support the business and ensure technology runs smoothly. ITSM aims to align IT services with the needs of the business and its…
Service desk automation uses technology to handle routine support tasks and requests, reducing the need for manual intervention. It can process common queries, assign tickets, and provide updates automatically, making support faster and more consistent. Automation helps teams focus on more complex issues while improving the speed and reliability of customer service.
Application Performance Management, or APM, is a set of tools and practices used to monitor and manage how software applications perform. It helps organisations understand how their applications are running, whether they are responding quickly, and if users are experiencing any issues. By collecting data on things like response times, error rates, and usage patterns,…
Cloud migration planning is the process of preparing to move digital resources, such as data and applications, from existing on-premises systems to cloud-based services. This planning involves assessing what needs to be moved, choosing the right cloud provider, estimating costs, and making sure security and compliance needs are met. Careful planning helps reduce risks, avoid…
Cloud cost management involves monitoring, controlling, and optimising the expenses associated with using cloud computing services. It helps organisations understand where their money is being spent on cloud resources and ensures they are not paying for unused or unnecessary services. Effective cloud cost management can help businesses save money, plan budgets accurately, and make better…
A hybrid cloud strategy is an approach where a business uses both private and public cloud services to run applications and store data. This allows organisations to keep sensitive information on private servers while taking advantage of the flexibility and cost savings of public cloud providers. By combining both types, companies can respond to changing…
Cloud-Native Transformation is the process of changing how a business designs, builds, and runs its software by using cloud technologies. This often involves moving away from traditional data centres and embracing approaches that make the most of the cloud’s flexibility and scalability. The goal is to help organisations respond faster to changes, improve reliability, and…
A cloud adoption strategy is a plan that helps an organisation move its digital operations, data, and services to cloud-based platforms. This strategy outlines the reasons for adopting cloud services, the steps needed to transition, and how to manage risks and costs. It also defines how people, processes, and technology will be aligned to make…
Application modernisation is the process of updating older software to make it more efficient, secure, and compatible with current technologies. This can involve changing how an application is built, moving it to the cloud, or improving its features. The goal is to keep the software useful and cost-effective while meeting present-day business needs.
Legacy system integration is the process of connecting older computer systems or software with newer applications or technologies. This allows organisations to keep using valuable existing tools while benefiting from modern solutions. It often involves bridging gaps between systems that were not originally designed to work together, ensuring data can move smoothly between them.