Business Process KPIs, or Key Performance Indicators, are measurable values that help organisations track the effectiveness and efficiency of their business processes. These indicators show whether specific business activities are performing as expected and where improvements may be needed. KPIs are usually linked to strategic goals and are monitored regularly to ensure processes deliver desired…

Transformation scorecards are tools used to track progress and measure success during significant changes within an organisation, such as digital upgrades or process improvements. They present key goals, metrics, and milestones in a clear format so that teams can see how well they are moving towards their targets. By using transformation scorecards, organisations can quickly…

A Transformation PMO Setup refers to the process of establishing a Project Management Office (PMO) specifically to oversee and guide organisational transformation initiatives. This involves defining roles, processes, tools, and governance to ensure that change programmes are coordinated and delivered successfully. The setup helps align projects with strategic goals, monitor progress, and manage risks across…

Centre of Excellence Design is the process of setting up a dedicated team or unit within an organisation to focus on developing expertise, best practices, and standards in a specific area. This team acts as a central point for knowledge, guidance, and support, helping other departments improve their skills and performance. The design involves defining…

Business process ownership is when a specific person or team is given the responsibility to manage and improve a particular business process. This means they are accountable for how well the process works and whether it meets its goals. The owner ensures the process runs smoothly, makes changes when needed, and acts as the main…

Service transition planning is the process of organising and managing the steps needed to move a new or changed service into operation. It ensures that changes are introduced smoothly, with minimal disruption to business activities. The planning covers everything from scheduling, resource allocation, risk assessment, to communication with stakeholders.

A Business Impact Assessment is a process used by organisations to identify which functions and processes are most crucial to their operations. It helps determine the potential effects of disruptions, such as natural disasters or cyber-attacks, on key business areas. The assessment guides planning for how to reduce risks and recover quickly if something goes…

Digital benefits realisation is the process of making sure that the promised advantages of a digital project are actually achieved. It involves planning, tracking, and measuring the positive changes that come from using new digital tools or systems. The aim is to ensure that investments in technology lead to real improvements, such as saving time,…

A Transformation Risk Register is a tool used to identify, assess, and manage risks during a business or organisational transformation project. It lists potential problems that might arise, how likely they are to happen, their possible impact, and what actions can be taken to reduce or manage them. This register helps project teams stay aware…