A collaboration workflow is a set of organised steps that a group follows to work together effectively on a shared task or project. It outlines how team members communicate, share information, assign responsibilities, and track progress. By having a clear workflow, teams can avoid confusion, reduce mistakes, and complete work more efficiently.
Region settings are options in software or devices that let you customise how information is displayed based on your location. These settings can affect language, date and time formats, currency, and other local preferences. Adjusting region settings helps ensure that content and features match the expectations and standards of users in different countries or areas.
Call preview is a feature in call centre and customer service software that shows agents important details about the person they are about to contact before the call is made. This information can include the customer’s name, previous interactions, account status, or the reason for the call. By having this context, agents can prepare better…
Draft recovery is the process of retrieving or restoring unsaved, deleted, or lost draft versions of documents, messages, or files. This feature is commonly found in software applications like email clients, word processors, and content management systems. It helps users avoid losing their work by allowing them to access earlier or automatically saved versions after…
Bounce metrics measure the rate at which visitors leave a website or app after viewing only one page or taking minimal action. This data helps website owners understand how engaging or relevant their content is to users. A high bounce rate can signal issues with content, design, or user experience that need attention.
Conversion rate is the percentage of people who take a desired action after interacting with a website or advertisement. This action could be making a purchase, signing up for a newsletter, or filling out a form. It is a key measure used to assess how effectively a website or campaign turns visitors into customers or…
Agent KPIs are measurable values used to track and assess the performance of individual agents, such as customer service representatives. These indicators help organisations understand how well agents are meeting their goals and where improvements can be made. Common agent KPIs include average handling time, customer satisfaction scores, and first contact resolution rates.
Trend reports are documents that analyse and summarise changes or developments in a specific area over a period of time. They use data, observations, and expert insights to identify patterns, shifts, and potential future directions. Businesses, organisations, and individuals use trend reports to make informed decisions, spot opportunities, and prepare for upcoming changes.
Usage patterns describe the typical ways people interact with a product, service, or system over time. By observing these patterns, designers and developers can understand what features are used most, when they are used, and how often. This information helps improve usability and ensures the system meets the needs of its users.
Team settings are the options and configurations that control how a group of people work together within a digital platform or software. These settings often include permissions, roles, notifications, and collaboration preferences. Adjusting team settings helps ensure everyone has the right access and tools to contribute effectively and securely.