A feasibility study is an analysis used to determine if a project or idea is practical and likely to succeed. It examines factors such as costs, resources, time, and potential risks to assess whether the proposed plan can be carried out effectively. The main goal is to help decision-makers understand if it is worth investing…
Requirements gathering is the process of understanding and documenting what needs to be built or delivered in a project. It involves talking to stakeholders, users, and decision-makers to find out their needs, expectations, and goals. The information collected is used to create a clear list of requirements that guide the design and development of a…
Remote Work Enablement Metrics are specific measurements used to assess how effectively an organisation supports employees working remotely. These metrics track aspects such as technology access, communication effectiveness, productivity, and employee satisfaction. By monitoring these indicators, businesses can identify challenges and successes in their remote work programmes and make informed improvements.
Recruitment funnel metrics are measurements that track each stage of the hiring process, from attracting job candidates to making a final hire. These metrics help organisations see where candidates drop out and which steps are most effective. By analysing these numbers, companies can improve their recruitment process and make better hiring decisions.
HR workflow orchestration refers to the automated organisation and management of human resources processes, such as recruitment, onboarding, leave approvals and performance reviews. This involves using technology to coordinate tasks, set up approvals and ensure information flows smoothly between people and systems. The goal is to reduce manual work, avoid errors and speed up HR…
Digital onboarding journeys are step-by-step processes that guide new users or customers through signing up and getting started with a service or product online. These journeys often include identity verification, collecting necessary information, and introducing key features, all completed digitally. The aim is to make the initial experience smooth, secure, and efficient, reducing manual paperwork…
A business-led QA strategy is an approach to quality assurance where the needs and goals of the business are placed at the centre of all testing and quality processes. Instead of focusing only on technical requirements, this strategy ensures that testing aligns with what delivers value to customers and meets business objectives. It encourages collaboration…
Automated UAT tools are software applications that help teams test whether a system meets user requirements before it goes live. These tools automate the process of running user acceptance tests, which are typically performed manually by end users. By automating these tests, teams can save time, reduce human error, and ensure that new features or…
Digital Quality Assurance is the process of ensuring that digital products, such as websites, apps, or software, work as intended and meet required standards. It involves systematically checking for errors, usability issues, and compatibility across different devices and platforms. The aim is to provide users with a smooth, reliable, and satisfying digital experience.
First Contact Resolution Metrics measure how often a customernulls issue is resolved during their first interaction with a support team, without any need for follow-up. This metric is used by customer service departments to assess efficiency and effectiveness. High scores indicate that problems are being solved quickly, leading to greater customer satisfaction and reduced workload…