A Usage Insights Platform is a software tool that collects and analyses data on how people use digital products, such as websites or mobile apps. It tracks actions like clicks, time spent on features, and navigation paths to provide a clear picture of user behaviour. The insights help businesses understand what users find useful or…
An Automated SOP Generator is a software tool or system that creates Standard Operating Procedures (SOPs) automatically, using user input, templates or data from existing workflows. It helps organisations document their processes consistently and quickly, reducing the time spent on manual writing and formatting. This tool ensures that procedures are clear, standardised and easy to…
An SLA Monitoring Tool is a software application that tracks and measures whether a service provider is meeting the performance and reliability targets agreed upon in a Service Level Agreement (SLA). These tools automatically collect data about service uptime, response times, and other agreed metrics. They help both providers and clients quickly spot issues, ensure…
A Decision Mapping Tool is a visual aid that helps individuals or groups outline the steps, options, and consequences involved in making a decision. It organises thoughts and information into a clear structure, making it easier to compare choices and consider possible outcomes. This tool is commonly used to improve clarity, transparency, and collaboration when…
A digital culture platform is an online system or service designed to share, preserve, and promote cultural content and activities. These platforms can host digital exhibitions, provide access to archives, support virtual events, or connect communities around shared cultural interests. They help make cultural resources more accessible to people regardless of location and can support…
An in-app assistant is a built-in feature within an application that helps users complete tasks, find information, or solve problems while they are using the app. It usually appears as a chatbot, pop-up, or interactive guide, offering step-by-step instructions or answering questions in real time. This feature is designed to improve user experience by providing…
A Smart Waitlist Manager is a digital system that organises and automates the process of managing queues or waiting lists for services, events, or products. It tracks who is next in line, sends notifications, and can adjust the queue based on real-time changes, such as cancellations or no-shows. This technology helps businesses and organisations improve…
A digital diary app is a software application that lets users record their thoughts, experiences, and daily activities electronically. Unlike traditional paper diaries, digital diary apps can include features such as password protection, multimedia attachments, and search functions. These apps are accessible on devices like smartphones, tablets, or computers, making it easy to update and…
A Hyperautomation Suite is a collection of digital tools that work together to automate complex business processes, often without needing much human involvement. It combines technologies like robotic process automation, artificial intelligence, and workflow management to handle tasks that would otherwise be repetitive or time-consuming. These suites are designed to help organisations increase efficiency, reduce…
Experience intelligence refers to the use of data, analytics and technology to understand, measure and improve how people interact with products, services or environments. It gathers information from different touchpoints, like websites, apps or customer service, to create a complete picture of a person’s experience. Businesses and organisations use this insight to make better decisions…