Category: Digital Transformation

Digital Ecosystem Mapping

Digital ecosystem mapping is the process of visually organising and analysing all the digital tools, platforms, stakeholders, and connections within a business or sector. It helps organisations understand how their digital assets interact, identify gaps or overlaps, and spot opportunities for improvement. This mapping supports better decision-making by providing a clear overview of complex digital…

Digital Culture Change

Digital culture change is the process by which organisations adapt their values, behaviours, and ways of working to embrace digital technology. It involves shifting mindsets and practices to make better use of digital tools and data, supporting collaboration, innovation, and flexibility. This change affects how people communicate, solve problems, and deliver services, making digital skills…

Digital Channel Integration

Digital channel integration is the process of connecting and coordinating different digital communication platforms, such as websites, email, social media, and mobile apps, so they work together smoothly. This helps businesses provide a consistent experience for customers, no matter which channel they use. By sharing information and functions between channels, organisations can improve efficiency and…

Digital Business Model Innovation

Digital business model innovation is the process of creating new ways for organisations to deliver value, make money, or connect with customers by using digital technologies. It involves rethinking traditional business approaches and adopting digital tools or platforms to change how products or services are offered. This can lead to new revenue streams, improved efficiency,…

Digital Risk Management

Digital risk management is the process of identifying, assessing, and addressing risks that arise from using digital technologies and online systems. It involves protecting organisations from threats like cyber attacks, data breaches, and technology failures. The goal is to minimise harm to people, finances, and reputation by putting safeguards in place and planning for potential…

Digital Customer Onboarding

Digital customer onboarding is the process by which businesses use online tools and technology to welcome and register new customers. It replaces traditional paper forms and face-to-face meetings with digital steps such as online forms, identity verification, and electronic signatures. This approach helps companies make the process faster, more convenient, and often more secure for…

Digital Experience Platforms

A Digital Experience Platform, or DXP, is a collection of software tools that helps organisations create, manage, and deliver digital content to users across different channels, such as websites, mobile apps, and social media. It brings together content management, personalisation, analytics, and integration with other systems in one place. This makes it easier for businesses…

Digital Product Lifecycle Management

Digital Product Lifecycle Management, or PLM, is the process of overseeing a digital product from its initial idea through development, launch, updates, and eventual retirement. It involves planning, designing, building, testing, releasing, and supporting the product, as well as collecting feedback and making improvements. PLM helps teams coordinate work, reduce errors, and ensure the product…

Digital Skills Assessment

Digital skills assessment is a process used to measure a person’s ability to use digital tools, platforms and technologies. It helps identify strengths and areas for improvement in tasks such as using software, navigating the internet or managing digital communication. These assessments can be used by schools, employers or individuals to guide learning and professional…

Digital Talent Management

Digital talent management is the use of digital tools and technologies to attract, develop, and retain employees within an organisation. It involves using software and online platforms for tasks like recruitment, training, performance reviews, and employee engagement. By making these processes digital, companies can manage their workforce more efficiently and respond quickly to changing business…