Business Capability Mapping is a method used by organisations to identify and document what they do, rather than how they do it. It breaks down a business into its core capabilities, such as marketing, sales, or customer service, showing the essential functions required to achieve objectives. This approach helps leaders see strengths, gaps, and overlaps…
Category: Business Transformation
Digital Adoption Platforms
A Digital Adoption Platform, or DAP, is a software tool that helps users understand and use other digital applications more effectively. It provides on-screen guidance, step-by-step instructions, and interactive tips directly within the software people are trying to learn. DAPs are commonly used by businesses to help employees or customers quickly become comfortable with new…
Legacy System Modernization
Legacy system modernization is the process of updating or replacing old computer systems, software, or technologies that are still in use but no longer meet current business needs. These systems may be outdated, costly to maintain, or incompatible with newer technologies. Modernization helps organisations improve efficiency, security, and compatibility while reducing long-term costs.
Digital Process Reengineering
Digital Process Reengineering is the act of redesigning how work is done in an organisation by using digital tools and technologies. It aims to make business processes faster, more efficient and less prone to errors. By rethinking workflows and using automation, organisations can reduce costs and improve customer experiences.
Cognitive Automation Frameworks
Cognitive automation frameworks are structured sets of tools and methods that help computers carry out tasks that usually require human thinking, such as understanding language, recognising patterns, or making decisions. These frameworks combine artificial intelligence techniques like machine learning and natural language processing to automate complex processes. By using these frameworks, organisations can automate not…
Decentralized Governance Models
Decentralised governance models are systems where decision-making power is distributed among many participants rather than being controlled by a single authority or small group. These models often use digital platforms or technologies to allow people to propose, discuss, and vote on decisions. The aim is to make the process more transparent, inclusive, and difficult to…
Digital Onboarding Systems
Digital onboarding systems are online platforms or software that help organisations bring new users, customers, or employees into their services or teams. These systems automate tasks like collecting information, verifying identity, and guiding users through necessary steps. By using digital tools, businesses can make onboarding faster, more accurate, and less reliant on paper forms or…
Employee Upskilling Programs
Employee upskilling programmes are organised efforts by companies to help their staff learn new skills or improve existing ones. These programmes can include training sessions, online courses, workshops, or mentoring, and are designed to keep employees up to date with changes in technology or industry standards. Upskilling helps staff grow in their roles and prepares…
Customer Success Platforms
Customer Success Platforms are software tools designed to help businesses manage and improve their relationships with customers. These platforms collect and analyse data from various sources, such as product usage, support tickets, and customer feedback, to give companies a clear picture of how customers are interacting with their products or services. By using this information,…
Self-Service Portals
A self-service portal is an online platform that allows users to access information, perform tasks, or resolve issues on their own without needing direct help from support staff. These portals typically provide resources such as FAQs, account management tools, forms, and knowledge bases. By enabling users to find answers and complete actions independently, self-service portals…