Category: Business Transformation

Employee Self-Service Apps

Employee self-service apps are digital tools that allow staff to manage work-related tasks on their own, such as requesting leave, updating personal information, or viewing payslips. These apps are often accessed via smartphones or computers, making it easy for employees to handle administrative activities without needing to contact HR directly. By streamlining routine tasks, employee…

Digital Shift Planning

Digital shift planning is the use of software or online tools to organise and manage employee work schedules. It allows businesses to assign shifts, track availability, and handle changes quickly, all within a digital platform. By replacing paper schedules and manual spreadsheets, digital shift planning helps reduce errors, saves time, and improves communication among staff.

Workforce Scheduling Tools

Workforce scheduling tools are software applications that help organisations plan and manage employee work shifts, assignments, and availability. These tools automate the process of creating schedules, taking into account factors like staff preferences, legal requirements, and business needs. By using workforce scheduling tools, companies can reduce manual errors, improve staff satisfaction, and ensure they have…

IT Service Management Digitisation

IT Service Management Digitisation is the process of using digital tools and technologies to manage and deliver IT services more efficiently. It involves replacing manual processes, such as paper-based requests or phone calls, with automated workflows and online systems. This helps organisations track, resolve, and improve IT support and services for employees or customers.

Knowledge-Centered Support

Knowledge-Centered Support (KCS) is a method for managing and sharing organisational knowledge, especially in customer support and IT teams. It encourages capturing solutions and experiences as staff resolve issues, so that information is easily available for future problems. The approach helps teams work more efficiently by reducing repeated effort and making it easier for others…

Chatbots in Business Functions

Chatbots in business functions are software programmes designed to simulate human conversation and assist with tasks within companies. They can answer questions, guide users through processes, and provide information quickly. Businesses use chatbots to handle customer service, sales enquiries, internal support, and more, allowing staff to focus on more complex work.

AI in Customer Experience

AI in Customer Experience refers to the use of artificial intelligence technologies to improve how businesses interact with their customers. This can include chatbots for quick responses, personalised recommendations, and automated help desks. The goal is to make customer service faster, more efficient, and more helpful, often by predicting what customers need or want. Companies…

Order-to-Cash Cycle

The Order-to-Cash Cycle is the complete set of business processes that begins when a customer places an order and ends when the company receives payment for that order. It includes steps such as order management, credit approval, inventory management, shipping, invoicing, and collecting payment. Managing this cycle efficiently helps companies maintain healthy cash flow and…

Source-to-Pay Digitisation

Source-to-Pay digitisation is the process of using digital tools and systems to manage the entire journey from finding suppliers to paying them. It covers every step, including supplier selection, contract management, purchasing, and invoice processing. By digitising these steps, organisations can improve accuracy, speed, and transparency in their purchasing activities.

Quote-to-Cash Process

The quote-to-cash process covers all the steps a business takes from providing a price quote to a customer through to receiving payment. It includes creating and sending quotes, managing orders, delivering products or services, invoicing, and collecting payment. This process is important for making sales efficient and ensuring the business gets paid accurately and on…