Business SLA Breach Analytics refers to the process of examining and interpreting data related to missed Service Level Agreements (SLAs) in a business context. It involves tracking when a company fails to meet agreed standards or deadlines for services delivered to customers or partners. By analysing these breaches, organisations can identify patterns, root causes, and…
Category: Business Transformation
Feedback Loops for Process Owners
Feedback loops for process owners are systems set up to collect, review, and act on information about how a process is performing. These loops help process owners understand what is working well and what needs improvement. By using feedback, process owners can make informed decisions to adjust processes, ensuring better efficiency and outcomes.
Tech Debt Impact on Business KPIs
Tech debt refers to the shortcuts or quick fixes made in software development that can cause problems later. When not managed, tech debt can slow down new features, cause more bugs, and increase costs. This directly affects business KPIs like customer satisfaction, time to market, and operational efficiency.
Unit Cost per Transaction Analysis
Unit cost per transaction analysis is the process of calculating how much it costs on average to process a single transaction, such as a sale or service request. This analysis helps organisations understand their operational efficiency and identify areas where costs can be reduced. By knowing the cost per transaction, businesses can make informed decisions…
Cloud Cost Tracking for Business Units
Cloud cost tracking for business units is the process of monitoring and allocating the expenses of cloud computing resources to different departments or teams within a company. This helps organisations see exactly how much each business unit is spending on cloud services, such as storage, computing power, and software. With this information, businesses can manage…
Legacy System Retirement Plan
A Legacy System Retirement Plan is a structured approach for phasing out old software or hardware that an organisation no longer wishes to support or maintain. It involves analysing the existing system, planning the transition to new solutions, and ensuring that data and functionality are preserved. The plan also outlines how to manage risks, communicate…
Application Rationalisation
Application rationalisation is the process of reviewing and evaluating an organisation’s software applications to determine which should be kept, updated, replaced, or retired. This helps reduce unnecessary costs, complexity, and duplication by ensuring only the most valuable and effective applications are used. The goal is to streamline the technology environment, making it easier to manage…
SaaS Adoption Tracking
SaaS adoption tracking is the process of monitoring how and when employees or departments start using software-as-a-service tools within an organisation. It involves collecting data on usage patterns, frequency, and engagement with specific SaaS applications. This helps businesses understand which tools are being used effectively and where additional support or training may be needed.
Workflow Bottleneck Analysis
Workflow bottleneck analysis is the process of identifying specific points in a workflow where tasks slow down or get delayed, causing the whole process to take longer. By finding these bottlenecks, teams can focus their efforts on improving or removing the slowest steps to make the workflow more efficient. This helps organisations save time, reduce…
Automation ROI Tracking
Automation ROI tracking is the process of measuring the financial return gained from investing in automation tools or systems. It involves comparing the costs associated with implementing automation to the savings or increased revenue it generates. This helps organisations decide whether their automation efforts are worthwhile and guides future investment decisions.