Experience mapping is a method used to visually represent a person’s journey through a service, product, or process. It highlights what users do, think, and feel at each stage, helping teams understand their experiences and identify pain points. This approach supports better decision-making by showing where improvements could make the biggest difference for users.

An Employee Hub is a central online platform where staff can access information, resources, and tools related to their work. It often includes features like company news, HR policies, forms, contact directories, and links to common applications. The goal is to make it easier for employees to find what they need and stay informed about…

Service blueprinting is a method used to visually map out the steps involved in delivering a service to customers. It shows the interactions between customers and employees, as well as the behind-the-scenes processes that support the service. This helps organisations identify potential problems and improve the customer experience.

A referral platform is an online system that helps businesses encourage their customers to refer new clients by making the process easy and rewarding. It typically tracks referrals, manages rewards, and provides tools for sharing referral links. Companies use referral platforms to grow their customer base by leveraging recommendations from existing users.