Category: Business Transformation

Recruitment Funnel Metrics

Recruitment funnel metrics are measurements that track each stage of the hiring process, from attracting job candidates to making a final hire. These metrics help organisations see where candidates drop out and which steps are most effective. By analysing these numbers, companies can improve their recruitment process and make better hiring decisions.

HR Workflow Orchestration

HR workflow orchestration refers to the automated organisation and management of human resources processes, such as recruitment, onboarding, leave approvals and performance reviews. This involves using technology to coordinate tasks, set up approvals and ensure information flows smoothly between people and systems. The goal is to reduce manual work, avoid errors and speed up HR…

Digital Onboarding Journeys

Digital onboarding journeys are step-by-step processes that guide new users or customers through signing up and getting started with a service or product online. These journeys often include identity verification, collecting necessary information, and introducing key features, all completed digitally. The aim is to make the initial experience smooth, secure, and efficient, reducing manual paperwork…

Business-led QA Strategy

A business-led QA strategy is an approach to quality assurance where the needs and goals of the business are placed at the centre of all testing and quality processes. Instead of focusing only on technical requirements, this strategy ensures that testing aligns with what delivers value to customers and meets business objectives. It encourages collaboration…

Automated UAT Tools

Automated UAT tools are software applications that help teams test whether a system meets user requirements before it goes live. These tools automate the process of running user acceptance tests, which are typically performed manually by end users. By automating these tests, teams can save time, reduce human error, and ensure that new features or…

Digital Quality Assurance

Digital Quality Assurance is the process of ensuring that digital products, such as websites, apps, or software, work as intended and meet required standards. It involves systematically checking for errors, usability issues, and compatibility across different devices and platforms. The aim is to provide users with a smooth, reliable, and satisfying digital experience.

First Contact Resolution Metrics

First Contact Resolution Metrics measure how often a customernulls issue is resolved during their first interaction with a support team, without any need for follow-up. This metric is used by customer service departments to assess efficiency and effectiveness. High scores indicate that problems are being solved quickly, leading to greater customer satisfaction and reduced workload…

Returns and Refunds Automation

Returns and refunds automation refers to the use of software systems to handle the process when customers want to send products back and receive their money. These systems can check eligibility, process requests, update inventory, and issue refunds without human involvement. Automation helps companies deal with returns faster, reduce errors, and improve customer satisfaction.

Upsell and Cross-Sell Analytics

Upsell and cross-sell analytics refers to the use of data analysis to identify opportunities to encourage customers to buy more expensive items or additional products. By examining customer behaviour, purchase history, and preferences, businesses can suggest relevant upgrades or complementary products. This approach helps increase revenue while also improving the customer experience by offering items…

Pricing Optimisation Tools

Pricing optimisation tools are software solutions that help businesses set the best prices for their products or services. These tools analyse data such as market trends, competitor prices, customer demand, and sales history to recommend price points that maximise profit or sales. By using these tools, companies can quickly adapt prices to changing conditions and…