Lean transformation is a process in which an organisation changes the way it works to become more efficient, reduce waste, and deliver better value to its customers. It involves reviewing current practices, identifying areas where time or resources are wasted, and making continuous improvements. The goal is to create a culture where everyone looks for…
Business Process Improvement is the practice of analysing how work is done within a company and finding ways to make those processes more efficient, effective, or reliable. The goal is to reduce waste, save time, cut costs, or improve quality by changing or redesigning the steps involved in completing tasks. This can involve using new…
Pareto Analysis is a simple decision-making tool that helps identify the most important factors in a set of problems or causes. It is based on the idea that a small number of causes are often responsible for most of the effects. By focusing on these key causes, you can make the biggest impact with the…
5 Whys Analysis is a problem-solving method used to explore the root cause of an issue by asking the question ‘Why?’ five times in succession. Each answer forms the basis of the next question, helping to move beyond surface-level symptoms and identify underlying causes. It is a straightforward technique that encourages critical thinking and effective…
A Fishbone Diagram, also known as an Ishikawa or cause-and-effect diagram, is a visual tool used to systematically identify the possible causes of a specific problem. It helps teams break down complex issues by categorising potential factors that contribute to the problem. The diagram looks like a fish skeleton, with the main problem at the…
Workflow analysis is the process of examining how work is done within an organisation or team. It involves looking at each step in a process, identifying who does what, when, and how tasks are handed off. The goal is to find ways to improve efficiency, reduce errors, and make work easier for everyone involved.
Process optimisation strategy is a planned approach to making a workflow or set of tasks run more efficiently and effectively. It involves analysing current processes, identifying areas where time, resources, or costs can be reduced, and making changes to improve overall performance. The goal is to achieve better results with less waste and effort, often…
Business Capability Assessment is a process that helps organisations understand what they are able to do well and where they need improvement. It involves evaluating the skills, resources, processes, and technologies that support a company’s main activities. The goal is to identify gaps or strengths so that leaders can make informed decisions about investments, changes,…
Change Impact Assessment is a process used to identify and evaluate the consequences of making a change within a system, project, or organisation. It helps people understand what might be affected, such as processes, teams, technology, or customer outcomes. By assessing the potential impacts in advance, organisations can plan for risks and ensure smoother transitions…
A Business Requirements Document, or BRD, is a formal report that outlines the goals, needs, and expectations of a business for a specific project or process. It describes what the business wants to achieve, the problems to solve, and the features or outcomes required. The BRD acts as a guide for project teams, ensuring everyone…