Customer Experience Automation refers to the use of technology to manage and improve how customers interact with a business across different channels, such as websites, emails, and customer support. It involves automating repetitive tasks, personalising communication, and streamlining processes to provide faster and more consistent service. The goal is to make each stage of the…
Category: Automation Technologies
Process Automation Frameworks
Process automation frameworks are structured sets of tools, rules, and best practices that help organisations automate repetitive tasks or workflows. These frameworks provide a standard way to design, implement, test, and manage automated processes. By using a framework, teams can save time, reduce errors, and maintain consistency in how tasks are automated across different projects.
Incident Response Automation
Incident response automation refers to the use of technology to detect, analyse, and respond to security incidents with minimal human intervention. Automated tools can identify threats, contain breaches, and carry out predefined actions to limit damage and speed up recovery. This approach helps organisations react faster and more consistently to cyber threats, reducing both risk…
Penetration Testing Automation
Penetration testing automation uses software tools to automatically check computer systems, networks, or applications for security weaknesses. Instead of performing every step manually, automated scripts and tools scan for vulnerabilities and try common attack methods to see if systems are at risk. This approach helps organisations find and address security problems faster, especially in large…
Access Control Automation
Access control automation refers to the use of technology to manage who can enter or use certain physical spaces, digital systems, or resources without relying on manual checks. Automated systems use software, sensors, or electronic devices to grant or deny access based on predefined rules or credentials. This approach improves security, efficiency, and makes it…
Smart Contract Automation
Smart contract automation refers to the use of computer programs that automatically carry out tasks or agreements when specific conditions are met. These programs, known as smart contracts, run on blockchain networks and do not require manual intervention to execute. By automating actions, smart contract automation removes the need for trusted third parties and reduces…
Hyperautomation Framework
A Hyperautomation Framework is a structured approach to automating business processes using a combination of advanced technologies like artificial intelligence, machine learning, robotic process automation, and workflow tools. This framework helps organisations identify which tasks can be automated, selects the best tools for each job, and manages the automation lifecycle. It provides guidelines and best…
Automation Center of Excellence
An Automation Centre of Excellence (CoE) is a dedicated team or department within an organisation that sets best practices, standards, and strategies for implementing automation technologies. Its role is to guide, support, and govern automation projects across different business units, ensuring that automation is used efficiently and delivers value. The CoE often provides training, tools,…
No-Code Platform Implementation
No-code platform implementation refers to setting up and using software tools that let people build applications or automate tasks without needing to write any programming code. These platforms provide visual interfaces, drag-and-drop features, and pre-made components to make creating apps or workflows easier for everyone. Businesses use them to quickly develop solutions, saving time and…
Low-Code Platform Strategy
A low-code platform strategy is a plan for using software tools that let people create applications with minimal hand-coding. These platforms use visual interfaces, templates, and drag-and-drop features so users can build apps quickly, often without needing deep programming knowledge. Organisations adopt low-code strategies to speed up software development, reduce costs, and empower more team…