Live chat software is a digital tool that allows businesses and organisations to communicate with customers or website visitors in real time through instant messaging. It typically appears as a chat window on a website or within an app, enabling users to ask questions, seek support, or get information quickly. Many live chat systems also…
Help desk software is a digital tool that organisations use to manage and respond to customer or employee questions, issues, or requests. It helps teams organise incoming queries, assign tasks to the right staff, and track the progress of each case. This software often includes features like ticketing systems, knowledge bases, and automated responses to…
Marketing automation is the use of software tools to handle repetitive marketing tasks, such as sending emails, posting on social media, and managing ad campaigns. These tools help businesses reach customers at the right time without manual effort. By automating tasks, companies can save time and ensure that communication with customers is consistent and timely.
Payroll software is a computer program that helps businesses manage and automate the process of paying employees. It calculates wages, deductions, and taxes, and can generate payslips and reports. This type of software ensures payments are made accurately and on time, reducing the risk of mistakes and saving time for employers.
Event-Driven Architecture Design is a way of building software systems where different parts communicate by sending and receiving messages called events. When something important happens, such as a user action or a system change, an event is created and sent out. Other parts of the system listen for these events and respond to them as…
Model deployment automation is the process of using tools and scripts to automatically move machine learning models from development to a production environment. This reduces manual work, speeds up updates, and helps ensure that models are always running the latest code. Automated deployment can also help catch errors early and maintain consistent quality across different…
Business process digitisation is the use of digital technology to replace or improve manual business activities. This typically involves moving paper-based or face-to-face processes to computerised systems, so they can be managed, tracked and analysed electronically. The aim is to make processes faster, more accurate and easier to manage, while reducing errors and paperwork.
Automation scalability frameworks are structured methods or tools designed to help automation systems handle increased workloads or more complex tasks without losing performance or reliability. They provide guidelines, software libraries, or platforms that make it easier to expand automation across more machines, users, or processes. By using these frameworks, organisations can grow their automated operations…
Intelligent Process Discovery is the use of artificial intelligence and data analysis to automatically identify and map out how business processes happen within an organisation. It gathers data from system logs, user actions, and other digital traces to understand the real steps people take to complete tasks. This helps businesses see where work can be…
Process automation analytics refers to the use of data analysis tools and techniques to monitor, measure, and improve automated business processes. It helps organisations understand how well their automated workflows are performing by collecting and analysing data on efficiency, errors, and bottlenecks. This insight allows businesses to make informed decisions, optimise processes, and achieve better…