Customer service automation uses technology to handle customer queries and support tasks without needing constant human involvement. It often relies on tools like chatbots, automated email responses, and self-service help centres. This helps businesses respond faster to customer needs while reducing workload for staff and cutting operational costs.
Category: Automation Technologies
Source-to-Pay Digitisation
Source-to-Pay digitisation is the process of using digital tools and systems to manage the entire journey from finding suppliers to paying them. It covers every step, including supplier selection, contract management, purchasing, and invoice processing. By digitising these steps, organisations can improve accuracy, speed, and transparency in their purchasing activities.
Procure-to-Pay Automation
Procure-to-Pay Automation refers to the use of technology to streamline and automate the entire process of purchasing goods or services and paying suppliers. This includes everything from requesting a purchase, getting approvals, placing orders, receiving goods, and processing invoices, to making payments. Automating these steps helps organisations save time, reduce errors, and improve transparency in…
E-Invoicing Process
The e-invoicing process is the digital creation, sending, and receipt of invoices between businesses or organisations. Instead of using paper or PDF files, invoices are generated in a standard electronic format, making them easier to process and track. This method often integrates directly with accounting or enterprise systems, reducing errors and speeding up payment cycles.
ESG Reporting Automation
ESG reporting automation refers to the use of software and digital tools to collect, analyse, and report on a companynulls environmental, social, and governance (ESG) data. This process replaces manual data gathering and reporting, reducing errors and saving time. Automated ESG reporting helps organisations meet regulatory standards and share accurate sustainability information with stakeholders.
Self-Service HR Portals
Self-Service HR Portals are online platforms that allow employees to manage their own human resources tasks without needing to contact HR staff directly. These portals typically let users update personal information, view payslips, request leave, and access company policies. By automating routine HR processes, self-service portals save time for both employees and HR teams.
Procurement Digitisation
Procurement digitisation is the process of using digital tools and technologies to manage and improve the way organisations buy goods and services. It involves replacing paper-based or manual procurement tasks with online systems, making the process faster, more accurate, and easier to track. By digitising procurement, companies can reduce errors, save time, and gain better…
End-to-End Process Digitisation
End-to-end process digitisation means turning an entire business process, from start to finish, into a digital workflow. Instead of relying on paper, manual steps, or separate systems, each stage is automated and connected through digital tools. This makes tasks faster, reduces errors, and allows better tracking of progress.
Online Proofing
Online proofing is a digital process where people review, comment on, and approve creative work such as documents, designs, or videos through the internet. It replaces the need for physical printouts or email chains by allowing all feedback to be gathered in one place. This makes collaboration faster, clearer, and more organised for teams and…
Crowdsourcing Platform
A crowdsourcing platform is an online service that connects individuals or organisations seeking solutions, ideas, or tasks with a large group of people willing to contribute. These platforms allow users to post tasks, challenges, or projects, and then collect input or work from a diverse group of contributors. The approach can be used for a…