Digital issue tracking in ops refers to using software tools to record, manage, and resolve problems or tasks within operations teams. These tools allow teams to log issues, assign them to the right people, and monitor progress until completion. This approach makes it easier to keep track of what needs fixing and ensures nothing is…
Category: Automation Technologies
Feedback Loops for Process Owners
Feedback loops for process owners are systems set up to collect, review, and act on information about how a process is performing. These loops help process owners understand what is working well and what needs improvement. By using feedback, process owners can make informed decisions to adjust processes, ensuring better efficiency and outcomes.
Digital Escalation Management
Digital escalation management is a process used by organisations to handle customer issues or incidents that cannot be resolved at the first point of contact. It involves identifying when a problem needs to be passed on to a higher level of support or a specialised team. The aim is to ensure prompt and effective solutions,…
Workflow Bottleneck Analysis
Workflow bottleneck analysis is the process of identifying specific points in a workflow where tasks slow down or get delayed, causing the whole process to take longer. By finding these bottlenecks, teams can focus their efforts on improving or removing the slowest steps to make the workflow more efficient. This helps organisations save time, reduce…
Automation ROI Tracking
Automation ROI tracking is the process of measuring the financial return gained from investing in automation tools or systems. It involves comparing the costs associated with implementing automation to the savings or increased revenue it generates. This helps organisations decide whether their automation efforts are worthwhile and guides future investment decisions.
HR Chatbots
HR chatbots are computer programmes designed to simulate conversation with employees or job candidates, helping to answer questions or complete tasks related to human resources. These chatbots use artificial intelligence to respond to common queries, such as questions about company policies, benefits, or leave requests. By automating repetitive communication, HR chatbots can save time for…
Employee Self-Service Apps
Employee self-service apps are digital tools that allow staff to manage work-related tasks on their own, such as requesting leave, updating personal information, or viewing payslips. These apps are often accessed via smartphones or computers, making it easy for employees to handle administrative activities without needing to contact HR directly. By streamlining routine tasks, employee…
Digital Shift Planning
Digital shift planning is the use of software or online tools to organise and manage employee work schedules. It allows businesses to assign shifts, track availability, and handle changes quickly, all within a digital platform. By replacing paper schedules and manual spreadsheets, digital shift planning helps reduce errors, saves time, and improves communication among staff.
Workforce Scheduling Tools
Workforce scheduling tools are software applications that help organisations plan and manage employee work shifts, assignments, and availability. These tools automate the process of creating schedules, taking into account factors like staff preferences, legal requirements, and business needs. By using workforce scheduling tools, companies can reduce manual errors, improve staff satisfaction, and ensure they have…
SLA Automation
SLA automation refers to the use of technology to monitor, manage and enforce Service Level Agreements (SLAs) between service providers and customers. It automates tasks such as tracking deadlines, sending notifications, and escalating issues when service commitments are at risk of being missed. By reducing manual oversight, SLA automation helps ensure that service standards are…