Chatbots in business functions are software programmes designed to simulate human conversation and assist with tasks within companies. They can answer questions, guide users through processes, and provide information quickly. Businesses use chatbots to handle customer service, sales enquiries, internal support, and more, allowing staff to focus on more complex work.
Category: Artificial Intelligence
AI in Customer Experience
AI in Customer Experience refers to the use of artificial intelligence technologies to improve how businesses interact with their customers. This can include chatbots for quick responses, personalised recommendations, and automated help desks. The goal is to make customer service faster, more efficient, and more helpful, often by predicting what customers need or want. Companies…
Customer Service Automation
Customer service automation uses technology to handle customer queries and support tasks without needing constant human involvement. It often relies on tools like chatbots, automated email responses, and self-service help centres. This helps businesses respond faster to customer needs while reducing workload for staff and cutting operational costs.
Workforce Analytics
Workforce analytics is the process of collecting, analysing, and interpreting data about employees and workplace trends to help organisations make better decisions. It uses information from sources like attendance records, employee surveys, and performance data to identify patterns and areas for improvement. By understanding this data, companies can improve hiring, boost productivity, and retain valuable…
Customer Segmentation Analysis
Customer segmentation analysis is the process of dividing a companynulls customers into groups based on shared characteristics or behaviours. This helps businesses understand different types of customers, so they can offer products, services, or communications that better meet each groupnulls needs. The analysis often uses data such as age, location, buying habits, or interests to…
Voice of the Customer (VoC) Analysis
Voice of the Customer (VoC) Analysis is the process of collecting and examining feedback from customers about their experiences, needs, and expectations with a product or service. It involves gathering information from surveys, reviews, support interactions, and social media to understand what customers value and where improvements can be made. The goal is to use…
Exploration-Exploitation Strategies
Exploration-Exploitation Strategies are approaches used to balance trying new options with using known, rewarding ones. The aim is to find the best possible outcome by sometimes exploring unfamiliar choices and sometimes sticking with what already works. These strategies are often used in decision-making systems, such as recommendation engines or reinforcement learning, to improve long-term results.
Reward Function Engineering
Reward function engineering is the process of designing and adjusting the rules that guide how an artificial intelligence or robot receives feedback for its actions. The reward function tells the AI what is considered good or bad behaviour, shaping its decision-making to achieve specific goals. Careful design is important because a poorly defined reward function…
Deep Deterministic Policy Gradient
Deep Deterministic Policy Gradient (DDPG) is a machine learning algorithm used for teaching computers how to make decisions in environments where actions are continuous, such as steering a car or controlling a robot arm. It combines two approaches: learning a policy to choose actions and learning a value function to judge how good those actions…
Ad Serving
Ad serving is the process of delivering digital advertisements to websites, apps, or other online platforms. It involves selecting which ads to show, displaying them to users, and tracking their performance. Ad serving uses technology to ensure the right ads reach the right people at the right time, often using data about users and their…