Feedback import is the process of bringing feedback data from external sources into a central system or platform. This might involve uploading comments, survey results, or reviews gathered through emails, spreadsheets, or third-party tools. The goal is to collect all relevant feedback in one place, making it easier to analyse and act on suggestions or…
Response export is the process of taking data or results generated from a system, survey, or application and saving them in a format that can be used elsewhere. This often involves exporting information such as user replies, survey answers, or automated system outputs into files like CSV, Excel, or PDF. The exported data can then…
Model flags are settings or parameters that control the behaviour, features, or performance of a machine learning model. They can enable or disable certain functions, adjust how the model processes data, or set thresholds for predictions. Model flags help developers and users customise models to fit specific needs or environments.
Auto-Retry is a feature in software systems that automatically tries to repeat a failed operation or request without needing manual intervention. This is often used when temporary issues, like network problems or a busy server, might cause a task to fail. By attempting the task again, the system increases the chance of success without bothering…
A Prompt Archive is a digital collection or repository where prompts, or instructions used to guide artificial intelligence models, are stored and organised. These prompts can be examples, templates, or well-crafted queries that have proven effective for certain tasks. By maintaining a prompt archive, users can reuse, adapt, and share prompts to get consistent and…
Bounce metrics measure the rate at which visitors leave a website or app after viewing only one page or taking minimal action. This data helps website owners understand how engaging or relevant their content is to users. A high bounce rate can signal issues with content, design, or user experience that need attention.
Prompt Stats refers to the collection and analysis of data about prompts given to artificial intelligence systems, especially language models. This can include tracking how often certain prompts are used, how the AI responds, and how effective those prompts are in achieving the desired result. Understanding prompt stats helps users refine their input to get…
Session volume refers to the total number of individual sessions recorded within a specific period on a website, app or digital service. Each session represents a single visit by a user, starting when they arrive and ending after a period of inactivity or when they leave. Tracking session volume helps businesses understand how often people…
Agent KPIs are measurable values used to track and assess the performance of individual agents, such as customer service representatives. These indicators help organisations understand how well agents are meeting their goals and where improvements can be made. Common agent KPIs include average handling time, customer satisfaction scores, and first contact resolution rates.
Trend reports are documents that analyse and summarise changes or developments in a specific area over a period of time. They use data, observations, and expert insights to identify patterns, shifts, and potential future directions. Businesses, organisations, and individuals use trend reports to make informed decisions, spot opportunities, and prepare for upcoming changes.