Category: Artificial Intelligence

HR Chatbots

HR chatbots are computer programmes designed to simulate conversation with employees or job candidates, helping to answer questions or complete tasks related to human resources. These chatbots use artificial intelligence to respond to common queries, such as questions about company policies, benefits, or leave requests. By automating repetitive communication, HR chatbots can save time for…

SLA Automation

SLA automation refers to the use of technology to monitor, manage and enforce Service Level Agreements (SLAs) between service providers and customers. It automates tasks such as tracking deadlines, sending notifications, and escalating issues when service commitments are at risk of being missed. By reducing manual oversight, SLA automation helps ensure that service standards are…

Sentiment Analysis for Support

Sentiment analysis for support uses computer programs to determine if messages from customers are positive, negative or neutral. This helps support teams understand how customers feel about their products or services. By analysing large numbers of messages, companies can spot trends, react to problems early and improve the customer experience.

Chatbots in Business Functions

Chatbots in business functions are software programmes designed to simulate human conversation and assist with tasks within companies. They can answer questions, guide users through processes, and provide information quickly. Businesses use chatbots to handle customer service, sales enquiries, internal support, and more, allowing staff to focus on more complex work.

AI in Customer Experience

AI in Customer Experience refers to the use of artificial intelligence technologies to improve how businesses interact with their customers. This can include chatbots for quick responses, personalised recommendations, and automated help desks. The goal is to make customer service faster, more efficient, and more helpful, often by predicting what customers need or want. Companies…

Customer Service Automation

Customer service automation uses technology to handle customer queries and support tasks without needing constant human involvement. It often relies on tools like chatbots, automated email responses, and self-service help centres. This helps businesses respond faster to customer needs while reducing workload for staff and cutting operational costs.

Workforce Analytics

Workforce analytics is the process of collecting, analysing, and interpreting data about employees and workplace trends to help organisations make better decisions. It uses information from sources like attendance records, employee surveys, and performance data to identify patterns and areas for improvement. By understanding this data, companies can improve hiring, boost productivity, and retain valuable…

Customer Segmentation Analysis

Customer segmentation analysis is the process of dividing a companynulls customers into groups based on shared characteristics or behaviours. This helps businesses understand different types of customers, so they can offer products, services, or communications that better meet each groupnulls needs. The analysis often uses data such as age, location, buying habits, or interests to…

Voice of the Customer (VoC) Analysis

Voice of the Customer (VoC) Analysis is the process of collecting and examining feedback from customers about their experiences, needs, and expectations with a product or service. It involves gathering information from surveys, reviews, support interactions, and social media to understand what customers value and where improvements can be made. The goal is to use…

Exploration-Exploitation Strategies

Exploration-Exploitation Strategies are approaches used to balance trying new options with using known, rewarding ones. The aim is to find the best possible outcome by sometimes exploring unfamiliar choices and sometimes sticking with what already works. These strategies are often used in decision-making systems, such as recommendation engines or reinforcement learning, to improve long-term results.