Machine Learning Operations, often called MLOps, is a set of practices that helps organisations manage machine learning models through their entire lifecycle. This includes building, testing, deploying, monitoring, and updating models so that they work reliably in real-world environments. MLOps brings together data scientists, engineers, and IT professionals to ensure that machine learning projects run…
Category: Artificial Intelligence
Prescriptive Analytics
Prescriptive analytics is a type of data analysis that goes beyond simply describing or predicting what might happen. It suggests specific actions or strategies to achieve the best possible outcome based on available data. By using mathematical models, simulations, and algorithms, prescriptive analytics helps decision-makers choose the most effective path forward.
Predictive Analytics Strategy
A predictive analytics strategy is a plan for using data, statistics and software tools to forecast future outcomes or trends. It involves collecting relevant data, choosing the right predictive models, and setting goals for what the predictions should achieve. The strategy also includes how the predictions will be used to support decisions and how ongoing…
Persona Development
Persona development is the process of creating detailed profiles that represent typical users or customers of a product or service. These profiles are based on research and data about real people, including their needs, behaviours, goals, and challenges. Teams use these personas to guide decisions in design, marketing, and product development, ensuring solutions meet the…
Decision Modeling
Decision modelling is the process of creating a structured approach to making choices, often using diagrams, charts, or mathematical models. It helps people or organisations weigh different options and predict the possible outcomes of their decisions. By using decision models, complex choices can be broken down into simpler steps, making it easier to compare alternatives…
Use Case Development
Use case development is the process of identifying and describing how users or systems interact with a product or service to achieve specific goals. It involves outlining the steps required for a user to complete a task, often using simple scenarios. This helps teams understand user needs, design effective features, and plan development work.
Omnichannel Support Tools
Omnichannel support tools are software platforms that help businesses manage customer service interactions across multiple communication channels, such as email, phone, live chat, social media, and messaging apps. These tools bring all customer conversations into one place, so support teams can respond efficiently without switching between different systems. By keeping track of all interactions, omnichannel…
Call Centre Analytics
Call centre analytics involves collecting and examining data from customer interactions, agent performance, and operational processes within a call centre. The goal is to identify trends, measure effectiveness, and improve both customer satisfaction and business efficiency. This can include analysing call volumes, wait times, customer feedback, and the outcomes of calls to help managers make…
Pricing Optimisation Tools
Pricing optimisation tools are software solutions that help businesses set the best prices for their products or services. These tools analyse data such as market trends, competitor prices, customer demand, and sales history to recommend price points that maximise profit or sales. By using these tools, companies can quickly adapt prices to changing conditions and…
Customer Lifetime Value Analytics
Customer Lifetime Value Analytics refers to the process of estimating how much money a customer is likely to spend with a business over the entire duration of their relationship. It involves analysing customer purchasing behaviour, retention rates, and revenue patterns to predict future value. This helps businesses understand which customers are most valuable and guides…