📌 Target Operating Model Summary
A Target Operating Model (TOM) is a detailed description of how an organisation wants to run its operations in the future. It outlines the structure, processes, technology, people, and information needed to achieve strategic goals. The TOM serves as a blueprint for change, helping guide decisions and investments as an organisation moves from its current state to its desired future state.
🙋🏻♂️ Explain Target Operating Model Simply
Imagine a football team planning for next season. The coach draws up a new plan for how the team should play, who will be in each position, and what new training routines they will use. The Target Operating Model is like that plan, showing how everything should work together for the team to win more games.
📅 How Can it be used?
A project team might use a Target Operating Model to redesign customer service processes and define new roles after a company merger.
🗺️ Real World Examples
A bank undergoing digital transformation creates a Target Operating Model to shift from branch-based services to online banking. The model details new digital processes, technology platforms, customer support roles, and performance measures to support the change.
A charity expanding its services nationwide develops a Target Operating Model to standardise how support is delivered across regions. The model sets out new team structures, volunteer management processes, and IT systems to ensure consistent service quality.
✅ FAQ
What is a Target Operating Model and why do organisations use one?
A Target Operating Model is a plan that shows how an organisation wants to work in the future, covering things like people, processes, technology, and information. Organisations use it as a guide to help them reach their goals and make improvements, making sure everyone understands the direction and what changes are needed.
How does a Target Operating Model help with change in an organisation?
A Target Operating Model acts as a blueprint for change. It helps leaders and teams see what needs to change and why, making it easier to plan projects and investments. By having a clear picture of the future, everyone can work together towards the same goals and track progress along the way.
What are the main parts of a Target Operating Model?
A Target Operating Model usually includes the organisation’s structure, key processes, technology, information, and the people involved. By bringing all these parts together, it helps an organisation see how everything fits and what adjustments might be needed to succeed.
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