📌 Digital Capability Mapping Summary
Digital capability mapping is the process of identifying and assessing an organisation’s digital skills, tools, and technologies. It helps to show where strengths and weaknesses exist in digital processes. This mapping provides a clear picture of what is currently possible and where improvements or investments are needed to meet future goals.
🙋🏻♂️ Explain Digital Capability Mapping Simply
Imagine making a map of all the gadgets and skills your family uses at home, like computers, phones, or apps for homework and shopping. Digital capability mapping is like that, but for a business, showing what technology they have and what they might need to get better at.
📅 How Can it be used?
A project team can use digital capability mapping to spot gaps in digital skills before launching a new online service.
🗺️ Real World Examples
A local council uses digital capability mapping to review the software and skills its staff have for handling citizen enquiries. By mapping out current systems and staff abilities, they find gaps in data security training and outdated customer service tools, leading them to invest in new training sessions and a modern helpdesk system.
A retail company wants to launch an online store but is not sure if its current team has the right digital marketing and e-commerce skills. Through digital capability mapping, they discover a need for training in online advertising and website management, allowing them to plan targeted upskilling before going live.
✅ FAQ
What is digital capability mapping and why is it important?
Digital capability mapping is a way for organisations to understand what digital skills, tools, and technologies they currently have. It helps shine a light on where teams are strong and where there are gaps. This insight makes it easier to plan for improvements, make better investments, and set realistic goals for the future.
How does digital capability mapping help organisations improve?
By identifying strengths and weaknesses in digital skills and tools, organisations can see exactly where they need to invest or train their staff. This approach helps avoid wasted effort and money, making sure any changes actually support business goals and keep the organisation moving forward.
Who should be involved in digital capability mapping within a company?
It is helpful to involve people from across the organisation, not just the IT team. Staff from different departments can give a complete picture of how digital tools are being used day to day. This makes the mapping more accurate and ensures that any improvements will benefit the whole organisation.
📚 Categories
🔗 External Reference Links
Digital Capability Mapping link
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