📌 Business Capability Mapping Summary

Business Capability Mapping is a method used by organisations to identify and document what they do, rather than how they do it. It breaks down a business into its core capabilities, such as marketing, sales, or customer service, showing the essential functions required to achieve objectives. This approach helps leaders see strengths, gaps, and overlaps in their organisation, supporting better decision-making and planning.

🙋🏻‍♂️ Explain Business Capability Mapping Simply

Imagine your favourite football team. Each player has a specific role, like defending or scoring goals. Business Capability Mapping is like making a list of all these roles to understand what is needed for the team to win, not how they play. It helps a business figure out what it must be good at, so it can perform well overall.

📅 How Can it be used?

Business Capability Mapping helps project teams identify which business areas to focus on for improvements or new technology solutions.

🗺️ Real World Examples

A bank uses Business Capability Mapping to review all its customer-facing and internal services. By mapping these capabilities, it finds overlapping processes in loan approvals and customer onboarding, leading to a streamlined approach and cost savings.

A healthcare provider applies Business Capability Mapping to identify which departments handle patient records, billing, and appointments. This helps prioritise which systems to upgrade first when implementing a new digital records platform.

✅ FAQ

Business capability mapping is a way for organisations to understand what they do by breaking their work into key areas like marketing, sales, or customer service. It helps leaders see where the business is strong, where there are gaps, and where different parts might be doing the same thing. This makes it much easier to plan for the future and make good decisions about where to improve or invest.

By showing the main functions a business needs to succeed, capability mapping gives a clear picture of what is working well and what needs attention. This means leaders can spot overlaps or missing pieces, so they can focus resources where they are needed most. It supports better planning because everyone can see the bigger picture and understand how different parts of the business fit together.

Yes, it is especially helpful during times of change. When a business is growing, merging, or restructuring, capability mapping shows clearly what each part of the organisation does. This makes it easier to spot which areas need to be strengthened, combined, or changed, helping to avoid confusion and making the transition smoother for everyone involved.

📚 Categories

• Business Transformation
• Digital Transformation
• Enterprise Architecture

🔗 External Reference Links

Business Capability Mapping link

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