Lean Six Sigma in IT is a method that combines two popular approaches, Lean and Six Sigma, to improve how IT services and processes work. Lean focuses on removing steps that waste time or resources, while Six Sigma aims to reduce mistakes and make processes more predictable. When used together in IT, these methods help…
Process improvement initiatives are organised efforts within a business or organisation to make existing workflows, procedures, or systems more efficient and effective. These initiatives aim to reduce waste, save time, lower costs, or improve quality by analysing current processes and identifying areas for change. They often involve gathering feedback, testing new methods, and measuring results…
A Digital Maturity Assessment is a process that helps organisations understand how advanced they are in using digital technologies and practices. It measures different aspects, such as technology, processes, culture, and skills, to see how well an organisation is adapting to the digital world. The results show strengths and areas for improvement, guiding decisions for…
Business case development is the process of creating a structured document or presentation that explains why a particular project or investment should be undertaken. It outlines the benefits, costs, risks, and expected outcomes to help decision-makers determine whether to proceed. The business case typically includes an analysis of alternatives, financial implications, and how the project…
Organisational Change Management is the process of helping people in a company adapt to new ways of working when changes happen, such as new technology, processes, or company structures. It involves planning, communicating, and supporting employees so changes are adopted smoothly and with minimal disruption. This approach aims to reduce resistance, increase acceptance, and ensure…
Business model innovation is the process of changing the way a company creates, delivers, and captures value for its customers or stakeholders. This can involve rethinking how products or services are offered, how revenue is generated, or how relationships with customers are managed. The goal is often to stand out from competitors or respond to…
A Change Readiness Assessment is a process used to evaluate how prepared an organisation, team, or group of people are for a planned change. It involves identifying strengths, weaknesses, and any potential obstacles that might impact the success of the change. The assessment helps organisations plan support, training, and communication to make the transition smoother…
Requirements engineering is the process of identifying, documenting, and managing what a system or product must do to meet the needs of its users and stakeholders. It involves gathering information from everyone involved, understanding their needs, and turning those into clear, agreed-upon statements about what the system should achieve. This helps ensure that the final…
Mailchimp is an online platform that helps people create, send, and manage email campaigns. It provides tools for designing emails, organising contact lists, and tracking how recipients interact with messages. Businesses and individuals use Mailchimp to stay in touch with their audience, promote products, or share updates in a professional way.