Digital benefits realisation is the process of making sure that the promised advantages of a digital project are actually achieved. It involves planning, tracking, and measuring the positive changes that come from using new digital tools or systems. The aim is to ensure that investments in technology lead to real improvements, such as saving time,…

A Transformation Risk Register is a tool used to identify, assess, and manage risks during a business or organisational transformation project. It lists potential problems that might arise, how likely they are to happen, their possible impact, and what actions can be taken to reduce or manage them. This register helps project teams stay aware…

Programme assurance is the process of independently checking that a programme, which is a group of related projects managed together, is likely to succeed. It involves reviewing plans, progress, risks, and controls to make sure everything is on track and problems are spotted early. The aim is to give confidence to stakeholders that the programme…

A digital operating model is the way an organisation structures its processes, technology, and people to use digital tools and data effectively. It covers how work gets done, how teams collaborate, and how decisions are made to support digital goals. A digital operating model helps businesses adapt quickly to changes by integrating digital solutions into…

An omnichannel strategy is a business approach that integrates different methods of customer interaction, such as websites, physical stores, social media, and mobile apps, to provide a seamless experience. This means customers can switch between channels without losing information or having to repeat themselves. The main goal is to make it easy and consistent for…

Digital Value Proposition Design is the process of defining and shaping the main benefits and features that a digital product or service offers to its users. It involves understanding what users need or want and clearly showing how a digital solution helps them solve problems or achieve goals. This approach helps businesses communicate why their…

Enterprise Value Mapping is a strategic process used by organisations to identify which parts of their business create the most value. It involves analysing operations, products, customer segments, and processes to see where improvements can bring the greatest financial or strategic benefit. The aim is to focus resources and efforts on activities that will have…

Cross-functional team management is the process of leading a group made up of people from different departments or areas of expertise. The goal is to bring together varied skills and perspectives to achieve a common objective or solve a complex problem. Effective management in this context involves clear communication, conflict resolution, and ensuring all team…

The Product Owner is a key role within a business, particularly in teams that use Agile methods. This person is responsible for defining the features and requirements of a product, making sure the development team knows what to build and in what order. They act as a bridge between business goals and the technical team,…

An Agile Maturity Assessment is a way for organisations to measure how well they are using Agile practices and principles in their projects and teams. It helps identify strengths as well as areas that need improvement, often using set criteria or frameworks. This assessment can be completed through surveys, interviews, or workshops, and helps guide…