Digital business metrics are specific measurements that help organisations track and understand the performance of their online activities. These metrics can include website visits, conversion rates, customer engagement, and online sales figures. By analysing these numbers, businesses can make informed decisions to improve their digital strategies and reach their goals more effectively.

Value chain analysis is a method used to examine the steps a business takes to deliver a product or service. It looks at each activity, from sourcing materials to delivering the final product, to see where value is added or costs can be reduced. By understanding these steps, companies can improve efficiency, reduce waste, and…

Customer-facing process redesign means changing the way businesses interact with their customers to make things easier, faster, or more enjoyable for them. It involves reviewing and improving steps that customers experience directly, such as placing orders, getting support, or making returns. The goal is to remove obstacles, reduce waiting times, and create a more satisfying…

Front-to-Back Process Reviews are systematic checks that look at every step of a process from its starting point to its conclusion. The goal is to understand how work flows through each stage, identify any gaps or inefficiencies, and ensure all parts are working together smoothly. This type of review helps organisations improve accuracy, reduce risk,…

SOP updates in transformation refer to the process of revising and improving Standard Operating Procedures when an organisation is undergoing significant change, such as digital upgrades or new business processes. These updates ensure that the day-to-day instructions employees follow are accurate, relevant, and aligned with the new ways of working. Keeping SOPs current helps minimise…

Business continuity in change refers to the ability of an organisation to keep its essential operations running smoothly when facing changes such as new technology, restructuring, or market shifts. It involves planning and preparing so that disruptions are minimised, and critical services continue without major interruptions. The goal is to ensure that the organisation can…