Operating model alignment means making sure the way a company is organised, including its people, processes, and technology, matches its overall strategy and goals. This ensures that every part of the business is working towards the same objectives, helping to avoid confusion or wasted effort. When a company achieves operating model alignment, it can respond…

A Business Integration Playbook is a structured guide that outlines the steps, best practices and tools for combining different business processes, systems or organisations. It helps companies ensure that their operations, technologies and teams work together smoothly after a merger, acquisition or partnership. This playbook typically covers planning, communication, managing change and measuring success to…

A Digital RACI Matrix is an online tool or template used to clarify roles and responsibilities within a team or project. RACI stands for Responsible, Accountable, Consulted, and Informed, which are the four types of involvement people can have in a task. Using a digital version allows teams to collaborate remotely, make updates in real…

A business-driven technology roadmap is a strategic plan that outlines how technology initiatives will support and achieve specific business goals. It connects technology investments directly to business priorities, ensuring that resources are used to address real organisational needs. This approach helps companies make informed decisions about which technologies to develop or adopt and when to…

Transformation heatmaps are visual tools that display how data points change or move after a transformation, such as scaling, rotating, or shifting. They use colours to show areas of higher or lower concentration, making it easy to spot patterns or differences before and after changes. These heatmaps help users quickly understand the effects of transformations…

Corporate strategy visualisation is the process of creating visual representations of a company’s strategic plans, goals and actions. It helps leaders and teams see the big picture, understand priorities and track progress. Common visual tools include roadmaps, strategy maps, dashboards and diagrams, making complex plans easier to grasp and communicate.

IT Service Management Digitisation is the process of using digital tools and technologies to manage and deliver IT services more efficiently. It involves replacing manual processes, such as paper-based requests or phone calls, with automated workflows and online systems. This helps organisations track, resolve, and improve IT support and services for employees or customers.

Knowledge-Centered Support (KCS) is a method for managing and sharing organisational knowledge, especially in customer support and IT teams. It encourages capturing solutions and experiences as staff resolve issues, so that information is easily available for future problems. The approach helps teams work more efficiently by reducing repeated effort and making it easier for others…

The Order-to-Cash Cycle is the complete set of business processes that begins when a customer places an order and ends when the company receives payment for that order. It includes steps such as order management, credit approval, inventory management, shipping, invoicing, and collecting payment. Managing this cycle efficiently helps companies maintain healthy cash flow and…