A Digital RACI Matrix is an online tool or template used to clarify roles and responsibilities within a team or project. RACI stands for Responsible, Accountable, Consulted, and Informed, which are the four types of involvement people can have in a task. Using a digital version allows teams to collaborate remotely, make updates in real…
A business-driven technology roadmap is a strategic plan that outlines how technology initiatives will support and achieve specific business goals. It connects technology investments directly to business priorities, ensuring that resources are used to address real organisational needs. This approach helps companies make informed decisions about which technologies to develop or adopt and when to…
Transformation heatmaps are visual tools that display how data points change or move after a transformation, such as scaling, rotating, or shifting. They use colours to show areas of higher or lower concentration, making it easy to spot patterns or differences before and after changes. These heatmaps help users quickly understand the effects of transformations…
Corporate strategy visualisation is the process of creating visual representations of a company’s strategic plans, goals and actions. It helps leaders and teams see the big picture, understand priorities and track progress. Common visual tools include roadmaps, strategy maps, dashboards and diagrams, making complex plans easier to grasp and communicate.
A Configuration Management Database (CMDB) for business services is a central system that keeps track of all the components and relationships needed to deliver business services, such as applications, servers, and network devices. It helps organisations understand how their technology supports business activities by mapping which IT assets are used for each service. This visibility…
IT Service Management Digitisation is the process of using digital tools and technologies to manage and deliver IT services more efficiently. It involves replacing manual processes, such as paper-based requests or phone calls, with automated workflows and online systems. This helps organisations track, resolve, and improve IT support and services for employees or customers.
Knowledge-Centered Support (KCS) is a method for managing and sharing organisational knowledge, especially in customer support and IT teams. It encourages capturing solutions and experiences as staff resolve issues, so that information is easily available for future problems. The approach helps teams work more efficiently by reducing repeated effort and making it easier for others…
The Order-to-Cash Cycle is the complete set of business processes that begins when a customer places an order and ends when the company receives payment for that order. It includes steps such as order management, credit approval, inventory management, shipping, invoicing, and collecting payment. Managing this cycle efficiently helps companies maintain healthy cash flow and…
The quote-to-cash process covers all the steps a business takes from providing a price quote to a customer through to receiving payment. It includes creating and sending quotes, managing orders, delivering products or services, invoicing, and collecting payment. This process is important for making sales efficient and ensuring the business gets paid accurately and on…
Digital contracts are agreements created and signed electronically instead of on paper. They use software to outline terms, collect digital signatures, and store records securely. Digital contracts make it easier and faster for people or companies to make legal agreements without needing to meet in person. They can also include automatic actions, such as payments…