5 Whys Analysis is a problem-solving method used to explore the root cause of an issue by asking the question ‘Why?’ five times in succession. Each answer forms the basis of the next question, helping to move beyond surface-level symptoms and identify underlying causes. It is a straightforward technique that encourages critical thinking and effective…
A Fishbone Diagram, also known as an Ishikawa or cause-and-effect diagram, is a visual tool used to systematically identify the possible causes of a specific problem. It helps teams break down complex issues by categorising potential factors that contribute to the problem. The diagram looks like a fish skeleton, with the main problem at the…
Decision modelling is the process of creating a structured approach to making choices, often using diagrams, charts, or mathematical models. It helps people or organisations weigh different options and predict the possible outcomes of their decisions. By using decision models, complex choices can be broken down into simpler steps, making it easier to compare alternatives…
Process optimisation strategy is a planned approach to making a workflow or set of tasks run more efficiently and effectively. It involves analysing current processes, identifying areas where time, resources, or costs can be reduced, and making changes to improve overall performance. The goal is to achieve better results with less waste and effort, often…
Business Capability Assessment is a process that helps organisations understand what they are able to do well and where they need improvement. It involves evaluating the skills, resources, processes, and technologies that support a company’s main activities. The goal is to identify gaps or strengths so that leaders can make informed decisions about investments, changes,…
Change Impact Assessment is a process used to identify and evaluate the consequences of making a change within a system, project, or organisation. It helps people understand what might be affected, such as processes, teams, technology, or customer outcomes. By assessing the potential impacts in advance, organisations can plan for risks and ensure smoother transitions…
Non-functional requirements describe how a system should perform rather than what it should do. They focus on qualities like speed, reliability, security, and usability. These requirements help ensure the system meets user expectations beyond its basic features.
A functional specification is a detailed document that describes what a system, product, or application is supposed to do. It outlines the features, behaviours, and requirements from the user’s perspective, making it clear what needs to be built. This document serves as a guide for designers, developers, and stakeholders to ensure everyone understands the intended…
A Business Requirements Document, or BRD, is a formal report that outlines the goals, needs, and expectations of a business for a specific project or process. It describes what the business wants to achieve, the problems to solve, and the features or outcomes required. The BRD acts as a guide for project teams, ensuring everyone…
Kano Model Analysis is a method used to understand how different features or attributes of a product or service affect customer satisfaction. It categorises features into groups such as basic needs, performance needs, and excitement needs, helping teams prioritise what to develop or improve. By using customer feedback, the Kano Model helps organisations decide which…