Digital value chain optimisation is the process of improving how a business creates and delivers its products or services using digital tools and technologies. It involves analysing every step, from sourcing materials to delivering to customers, to make each stage more efficient and cost-effective. By using data and automation, companies can reduce waste, speed up…
Category: Technology Strategy
Digital Platform Governance
Digital platform governance refers to the systems, rules, and processes that guide how online platforms are managed and how users interact with them. It covers decision-making about content moderation, data privacy, user behaviour, and platform policies. This governance can involve the platform owners, users, third parties, and sometimes governments, all working to ensure the platform…
Digital Ecosystem Mapping
Digital ecosystem mapping is the process of visually organising and analysing all the digital tools, platforms, stakeholders, and connections within a business or sector. It helps organisations understand how their digital assets interact, identify gaps or overlaps, and spot opportunities for improvement. This mapping supports better decision-making by providing a clear overview of complex digital…
Digital Culture Change
Digital culture change is the process by which organisations adapt their values, behaviours, and ways of working to embrace digital technology. It involves shifting mindsets and practices to make better use of digital tools and data, supporting collaboration, innovation, and flexibility. This change affects how people communicate, solve problems, and deliver services, making digital skills…
Digital Channel Integration
Digital channel integration is the process of connecting and coordinating different digital communication platforms, such as websites, email, social media, and mobile apps, so they work together smoothly. This helps businesses provide a consistent experience for customers, no matter which channel they use. By sharing information and functions between channels, organisations can improve efficiency and…
Digital Business Model Innovation
Digital business model innovation is the process of creating new ways for organisations to deliver value, make money, or connect with customers by using digital technologies. It involves rethinking traditional business approaches and adopting digital tools or platforms to change how products or services are offered. This can lead to new revenue streams, improved efficiency,…
Digital Experience Platforms
A Digital Experience Platform, or DXP, is a collection of software tools that helps organisations create, manage, and deliver digital content to users across different channels, such as websites, mobile apps, and social media. It brings together content management, personalisation, analytics, and integration with other systems in one place. This makes it easier for businesses…
Digital Product Lifecycle Management
Digital Product Lifecycle Management, or PLM, is the process of overseeing a digital product from its initial idea through development, launch, updates, and eventual retirement. It involves planning, designing, building, testing, releasing, and supporting the product, as well as collecting feedback and making improvements. PLM helps teams coordinate work, reduce errors, and ensure the product…
Digital Skills Assessment
Digital skills assessment is a process used to measure a person’s ability to use digital tools, platforms and technologies. It helps identify strengths and areas for improvement in tasks such as using software, navigating the internet or managing digital communication. These assessments can be used by schools, employers or individuals to guide learning and professional…
Digital Talent Management
Digital talent management is the use of digital tools and technologies to attract, develop, and retain employees within an organisation. It involves using software and online platforms for tasks like recruitment, training, performance reviews, and employee engagement. By making these processes digital, companies can manage their workforce more efficiently and respond quickly to changing business…