Hypercare management is a focused period of support provided after launching a new system, product, or service. It ensures users have immediate help to resolve any issues and that the transition goes smoothly. This stage typically involves dedicated teams monitoring performance, addressing problems, and collecting feedback to make quick improvements.
Cutover planning is the process of preparing for the transition from an old system or process to a new one. It involves making sure all necessary steps are taken to ensure a smooth switch, including scheduling, communication, risk assessment, and resource allocation. The aim is to minimise disruptions and ensure that the new system is…
User Acceptance Planning is the process of preparing for and organising how users will test and approve a new system, product, or service before it is fully launched. It involves setting clear criteria for what success looks like, arranging test scenarios, and making sure users know what to expect. This planning helps ensure the final…
Adoption metrics are measurements used to track how many people start using a new product, service, or feature over time. They help organisations understand if something new is being accepted and used as expected. These metrics can include the number of new users, active users, or the rate at which people switch to or try…
Training Needs Analysis is the process of identifying gaps in skills, knowledge, or abilities within a group or organisation. It helps determine what training is necessary to improve performance and achieve goals. By analysing current competencies and comparing them to what is required, organisations can focus resources on the areas that need development.
A Business Readiness Tracker is a tool or system that helps organisations monitor and assess how prepared they are for a significant change, such as a new product launch, system implementation, or process update. It tracks progress against key activities, identifies risks or gaps, and ensures all necessary steps are completed before the change goes…
A Stakeholder Engagement Plan is a document that outlines how a project or organisation will communicate and interact with people or groups affected by its work. It identifies who the stakeholders are, what their interests or concerns may be, and the best ways to involve them in the process. The plan also sets out methods…
Transformation storytelling is a way of sharing stories that focus on change, growth, or improvement. It highlights the journey from one state to another, often featuring challenges and eventual positive outcomes. This approach is commonly used to inspire, teach, or motivate others by showing what is possible through perseverance or new ways of thinking.
An internal comms strategy for change is a plan that helps organisations communicate important changes to their employees clearly and effectively. This might include changes to company structure, new technology, or updated processes. The aim is to make sure everyone understands what is happening, why it is happening, and how it affects them, reducing confusion…
Transformation communications planning is the process of organising and managing how information about big changes, such as company restructures or new ways of working, is shared with everyone affected. It involves deciding what to say, who needs to hear it, and the best way and time to deliver the messages. The goal is to keep…