A Digital Innovation Hub is an organisation or centre that helps businesses and public institutions adopt digital technologies. It provides expertise, training, and support to encourage technological growth and digital transformation. These hubs typically connect companies with research, funding, and technical resources to help implement new digital solutions.

Customer-centric transformation is a business approach where every process, product, and service is redesigned to focus on meeting customer needs and expectations. This transformation often involves changing company culture, updating technology, and rethinking how teams work together. The goal is to build long-term relationships with customers by continuously improving their experiences.

A Strategic Alignment Framework is a structured approach that helps organisations ensure their business strategies, goals, and activities are working together effectively. It provides a way to connect the overall direction of the company with individual projects, departments, and daily operations. By using a framework, leaders can check that everyone is working towards the same…

A process mining strategy is an organised plan for using data from IT systems to analyse and improve how business processes work. It involves collecting data about how tasks are actually performed, discovering patterns and inefficiencies, and then using these insights to make better decisions. The strategy helps organisations understand where delays or errors happen…

Citizen development is when people who are not professional software developers create or modify applications using easy-to-use tools. These tools often have simple interfaces and do not require advanced coding skills. This allows employees in different departments to solve problems and automate tasks themselves, without waiting for IT specialists.