Inclusion metrics in HR are ways to measure how well a workplace supports people from different backgrounds, experiences and identities. These metrics help organisations understand if all employees feel welcome, respected and able to contribute. They can include survey results on belonging, representation data, participation rates in activities and feedback from staff.
Category: Data Science
Bias Mitigation in Business Data
Bias mitigation in business data refers to the methods and processes used to identify, reduce or remove unfair influences in data that can affect decision-making. This is important because biased data can lead to unfair outcomes, such as favouring one group over another or making inaccurate predictions. Businesses use various strategies like data cleaning, balancing…
Performance Dashboards
Performance dashboards are visual tools that display key data and metrics to help people quickly understand how well something is working. They bring together information from different sources, showing it in charts, graphs, or tables for easy monitoring. By using these dashboards, individuals and organisations can track progress, spot problems early, and make informed decisions…
Sentiment Analysis for Support
Sentiment analysis for support uses computer programs to determine if messages from customers are positive, negative or neutral. This helps support teams understand how customers feel about their products or services. By analysing large numbers of messages, companies can spot trends, react to problems early and improve the customer experience.
Workforce Analytics
Workforce analytics is the process of collecting, analysing, and interpreting data about employees and workplace trends to help organisations make better decisions. It uses information from sources like attendance records, employee surveys, and performance data to identify patterns and areas for improvement. By understanding this data, companies can improve hiring, boost productivity, and retain valuable…
Customer Segmentation Analysis
Customer segmentation analysis is the process of dividing a companynulls customers into groups based on shared characteristics or behaviours. This helps businesses understand different types of customers, so they can offer products, services, or communications that better meet each groupnulls needs. The analysis often uses data such as age, location, buying habits, or interests to…
Voice of the Customer (VoC) Analysis
Voice of the Customer (VoC) Analysis is the process of collecting and examining feedback from customers about their experiences, needs, and expectations with a product or service. It involves gathering information from surveys, reviews, support interactions, and social media to understand what customers value and where improvements can be made. The goal is to use…
Data Warehouse
A data warehouse is a central system that stores large amounts of data collected from different sources within an organisation. It is designed to help businesses analyse and report on their data efficiently. By organising and combining information in one place, it makes it easier to spot patterns, trends, and insights that support decision-making.
Customer Satisfaction Survey
A customer satisfaction survey is a tool businesses use to gather feedback from their customers about their experiences with products or services. The survey usually includes questions about how well customer needs were met, the quality of service, and areas for improvement. This feedback helps organisations understand their strengths and identify where they can make…
AI Analytics
AI analytics refers to the use of artificial intelligence techniques to analyse data and generate insights. It automates the process of detecting patterns, trends, and relationships within large sets of information. This helps businesses and organisations make decisions more quickly and accurately by providing deeper understanding from their data.