Agile Enablement Services are support activities and resources provided to help organisations adopt and improve agile ways of working. These services might include training, coaching, mentoring, and providing tools or frameworks that make it easier for teams to work in an agile manner. The goal is to help teams become more flexible, collaborative, and responsive…

Business enablement functions are teams or activities within an organisation that support core business operations by providing tools, processes, and expertise. These functions help improve efficiency, ensure compliance, and allow other teams to focus on their main tasks. Common examples include IT support, human resources, finance, legal, and training departments.

Digital ways of working refer to using technology and online tools to carry out everyday tasks, collaborate with others, and manage information. This can include using email, video calls, shared documents, and project management software instead of relying on paper or in-person meetings. These methods help people work together efficiently, even if they are not…

Digital transformation roles and responsibilities refer to the specific tasks and duties assigned to individuals or teams when an organisation shifts from traditional ways of working to using digital technologies. These roles may include leaders who set the strategy, project managers who coordinate activities, IT specialists who implement systems, and staff who adapt to new…

Cross-Functional Planning Boards are visual tools or platforms used by teams from different departments to coordinate their work and share information. These boards help break down barriers between teams, making it easier for people with different skills and roles to plan, track progress, and solve problems together. They are often used in workplaces to improve…

Outcome-based planning is a method where the focus is on the end results you want to achieve, rather than just the tasks or processes involved. It starts by clearly defining the desired outcomes, then works backwards to figure out the steps needed to reach those outcomes. This approach helps ensure that every action taken is…

Business feedback channels are the methods and tools a company uses to collect opinions, suggestions, or complaints from customers, employees, or partners. These channels help organisations understand how their products, services, or internal processes are performing. They can include surveys, suggestion boxes, social media, email, phone calls, or in-person meetings.