Kano Model Analysis is a method used to understand how different features or attributes of a product or service affect customer satisfaction. It categorises features into groups such as basic needs, performance needs, and excitement needs, helping teams prioritise what to develop or improve. By using customer feedback, the Kano Model helps organisations decide which…

MoSCoW Prioritisation is a method used to decide what is most important in a project or task list. The name comes from the initials of four categories: Must have, Should have, Could have, and Won’t have. This technique helps teams agree on which features or tasks are essential, which are desirable, and which can be…

Prioritisation frameworks are structured methods that help individuals or teams decide which tasks or projects should be addressed first based on specific criteria such as urgency, impact, or resources required. These frameworks provide a clear way to weigh options, making decision-making more objective and less influenced by personal bias. By using a prioritisation framework, organisations…

User Story Mapping is a technique used to visualise and organise the steps a user takes to achieve a goal with a product or service. It helps teams break down big features into smaller user stories and arrange them in a sequence that shows the overall user journey. This process helps everyone understand what needs…

PESTLE Analysis is a strategic tool used to understand the external factors that can impact an organisation or project. The acronym stands for Political, Economic, Social, Technological, Legal, and Environmental factors. By examining each of these areas, businesses can identify potential risks and opportunities in their operating environment. PESTLE Analysis helps organisations make informed decisions…

SWOT Analysis is a simple framework used to evaluate the strengths, weaknesses, opportunities, and threats relating to a business, project, or idea. The process involves listing internal factors, such as what the organisation does well and where it can improve, as well as external factors, like market trends and potential risks. This helps teams or…

A feasibility study is an analysis used to determine if a project or idea is practical and likely to succeed. It examines factors such as costs, resources, time, and potential risks to assess whether the proposed plan can be carried out effectively. The main goal is to help decision-makers understand if it is worth investing…

Remote Work Enablement Metrics are specific measurements used to assess how effectively an organisation supports employees working remotely. These metrics track aspects such as technology access, communication effectiveness, productivity, and employee satisfaction. By monitoring these indicators, businesses can identify challenges and successes in their remote work programmes and make informed improvements.