📌 Shared Services Digitisation Summary

Shared Services Digitisation refers to the process of using digital tools and software to improve and automate support functions like finance, HR, IT, or procurement that are centralised within an organisation. By digitising these services, companies can streamline workflows, reduce manual paperwork, and make information more accessible across departments. This approach aims to increase efficiency, reduce costs, and provide faster support to employees and customers.

🙋🏻‍♂️ Explain Shared Services Digitisation Simply

Imagine a school where instead of each class handling its own supplies and paperwork, there is one office that manages everything for everyone. Digitisation is like giving that office computers and smart systems so they can do their job much faster and everyone can get what they need more easily. It is about making shared services smarter and quicker by using technology.

📅 How Can it be used?

A company could digitise its shared HR and payroll services to reduce manual data entry and speed up employee onboarding.

🗺️ Real World Examples

A multinational company implements a digital platform for its finance shared services, allowing employees in different countries to submit expense reports online, track approvals, and receive reimbursements faster, all within a central system.

A university digitises its IT support desk, enabling staff and students to log technical issues online, track progress, and access self-service solutions, resulting in quicker problem resolution and better user satisfaction.

✅ FAQ

Shared services digitisation is about using digital tools to improve and automate support functions like finance, HR, IT, or procurement that are managed centrally within an organisation. It helps make these processes quicker and more reliable, cutting down on paperwork and making it easier for staff to access the information they need. This is important because it saves time, reduces costs, and helps employees and customers get support much faster.

When shared services are digitised, employees spend less time on manual tasks and paperwork, which means they can focus more on valuable work. For customers, it often leads to quicker responses and better service, as information flows more smoothly between departments. Overall, everyone benefits from a more efficient and responsive organisation.

Organisations might use tools like online forms, automated workflows, document management systems, and self-service portals. These tools help automate routine tasks, keep documents organised, and make it easier for people to find what they need without waiting on someone else. The goal is to simplify work and improve how support services are delivered.

📚 Categories

• Business Transformation
• Digital Transformation
• Technology Strategy

🔗 External Reference Links

Shared Services Digitisation link

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